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Customer Service Representative

hace 2 meses

Hermosillo, Sonora, México Intugo A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Intugo. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our customers via phone and other communication channels.

Key Responsibilities
  • Assist customers with service and support issues in a timely and professional manner.
  • Diagnose and resolve problems utilizing department tools, resources, and expertise.
  • Provide proactive support to segmented customer groups and ensure productivity and quality levels are met.
  • Research and troubleshoot website design issues and questions ranging from simple to complex.
  • Provide customers with expert advice on search engine optimization and online collaboration.
Requirements
  • 1 year of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and provide support to colleagues.
  • Basic PC knowledge and working knowledge of Windows operating systems, Internet, and mainstream web browsers.
Benefits
  • Competitive salary: $13, $15,500.00 per month.
  • Full-time position with a morning shift.
  • Benefits package including health insurance, meal allowance, and transportation assistance.