Business Intelligence Operations Specialist
hace 2 meses
Global Payments drives the future of payments by delivering innovative solutions to over 3 million companies, 1,300 financial institutions, and 600 million cardholders.
We are seeking an experienced Business Intelligence Operations Specialist to join our dynamic team. In this role, you will play a key part in enhancing business processes on our Merchant Accounting System, coordinating with internal teams, and providing second-level support.
Purpose
The purpose of this position is to manage team releases, work closely with stakeholders, and provide technical assistance as needed. The ideal candidate will have strong analytical skills, excellent communication abilities, and the ability to think critically.
Essential Duties
- Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems
- Manage team releases, coordinate with internal customers on platform operations
- Provide second-level support for Global internal teams regarding the Merchant Accounting System, back-end processing, and ancillary systems
- Assist in creating and maintaining Merchant Accounting Operations procedures and processes
- Work on complex assignments that require initiative, understanding implications, and making recommendations for solutions
- Be available for 24/7 on-call support for the Merchant Accounting System
Other Duties
- Establish and maintain key relationships with internal and external customers to ensure timely delivery of work products
- Drive initiatives, collaborate with other teams, and resources
Required Qualifications
- Bachelor's Degree or relevant experience in lieu of education
- Typically Minimum 2 years Relevant Experience
- IT or Business related study
- Able to work days, Mon-Fri, 8 AM to 5 PM
- Must be available for 24/7 On-Call production support
- Google Suite experience
Preferred Qualifications
- Demonstrated ability working in a high volume, high availability environment
- Merchant Accounting System (MAS) knowledge
Career Path
- Operations Analyst II
- Senior Analyst
- Lead or Principal Analyst
- Program, Project or Operations Manager
This role offers a competitive salary of $85,000 - $110,000 per year, depending on experience.
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