Operations Manager

hace 2 días


Ciudad de México, Ciudad de México Amazon A tiempo completo

About the Role

As an Operations Manager in Amazon's Last Mile delivery network, you will play a crucial role in ensuring the seamless execution of our delivery operations. This is a unique opportunity to join a dynamic team and take ownership of delivering exceptional customer experiences.

Job Summary

We are seeking an experienced Operations Manager to lead our team in Mexico City, Queretaro, Puebla, or Morelos. As a key member of our operations team, you will be responsible for driving process improvements, analyzing performance metrics, and collaborating with cross-functional teams to ensure the highest level of customer satisfaction.

Key Responsibilities

  • Promote a culture of safety and well-being among team members
  • Analyze and implement corrective actions to ensure quality and productivity are consistently high
  • Support and lead a team while handling administrative work and building a strong team culture
  • Analyze performance and suggest process improvements to optimize work and improve customer service
  • Promote best practices and continuous process improvements across your team
  • Collaborate with other managers to standardize shift processes

About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

About You

  • A completed Bachelor's Degree or 2+ years Amazon experience
  • 2+ years' experience in a role with similar responsibilities
  • 1+ year of direct management experience for employees and their performance
  • English Intermediate-Advanced (B2+) and fluent in Spanish, both written and verbal

What We Offer

The estimated salary for this role is $60,000-$80,000 per annum, depending on location and experience. We also offer a range of benefits, including competitive pay, comprehensive health insurance, and opportunities for professional growth and development.

Why Join Us?

At Amazon, we are committed to making our customers' lives easier and more enjoyable. We believe that our employees are the key to achieving this mission, and we are looking for talented individuals who share our passion for innovation and customer obsession.


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