Computer Infrastructure Manager

hace 7 días

Ciudad de México, Ciudad de México Bain & Company Inc A tiempo completo

**About Bain & Company Inc.**

Bain & Company is a leading global management consulting firm with offices in over 60 countries and a presence in more than 40 languages.

We're seeking an experienced Computer Infrastructure Manager to join our Global Desktop Engineering team, responsible for managing approximately 20,000 laptop and desktop computers across our global office locations.

The ideal candidate will have strong technical expertise in Windows device deployment and management, including hands-on experience supporting desktop management technologies such as SCCM, Intune, AD/AAD, and Group Policy.

**Job Summary**

This is a technology-focused position that requires effective problem-solving skills, excellent communication abilities, and a customer-centric mindset.

The selected candidate will be responsible for:

- Maintaining existing on-prem and hybrid infrastructure for managing laptop, desktop, and virtual computers, including Microsoft Configuration Manager, Active Directory, Group Policy, Entra ID, Intune, and Jamf.

- Monitoring the performance and stability of physical and virtual endpoints to ensure that customers have the best experience possible.

- Assisting in the testing and deployment of software and the provisioning of Azure Virtual Desktops.

- Assessing, prioritizing, and responding to ServiceNow tickets escalated to the Desktop Engineering team.

- Communicating with and assisting local, regional, and global TSG teams to troubleshoot and resolve problems on Windows and Mac endpoints.

Key Responsibilities

  • Help administer enterprise-wide Microsoft Configuration Management infrastructure and associated technologies.
  • Maintain Active Directory GPOs and Intune policies to manage endpoint configurations.
  • Monitor the health of Desktop Engineering systems and infrastructure, identify and report problems, investigate root causes, and propose possible solutions.
  • Monitor the Help Desk ticketing system for tickets escalated to Desktop Engineering.
  • Triage incoming tickets, resolve them if possible, or forward to the appropriate resource.
  • Provide level-2 troubleshooting support for local and regional TSG teams.
  • Gather, analyze, and report endpoint performance and reliability metrics using tools such as Nexthink, Endpoint Analytics, and Intune.

Requirements

  • 2+ years' experience in information technology, with primary responsibility for Windows device deployment and management.
  • Familiarity with the Windows environment, including architecture fundamentals, troubleshooting tools and techniques, installation, and configuration options.
  • Ability to read, debug, and modify PowerShell scripts to solve problems and automate processes.
  • Certifications or coursework in Microsoft desktop management technologies, such as Windows 10 administration, SCCM/MECM, AD/AAD, Intune, etc.

Compensation Package

We offer a competitive compensation package with a salary range of **$85,000 - $120,000 per year**, depending on your level of experience and qualifications.

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