IT Manager

hace 4 semanas

Xico, México Directive Consulting A tiempo completo
Job Title: IT Manager

Directive Consulting is a performance marketing agency that specializes in SaaS and Tech companies. We utilize a unique marketing methodology called Customer Generation, which focuses on SQLs and customers instead of traditional metrics like MQLs. Our comprehensive digital marketing strategies enable our clients to hit their SQL targets every time.

This role reports to the Head of People Operations and is a crucial part of the Directive team. The IT Manager is responsible for overseeing our system and organizational controls, responding to threats, and maintaining security compliance. They will also procure and manage our remote computer inventory, manage software access, troubleshoot user issues, and resolve all IT support issues.

Key Responsibilities:

  • Procure, ship, and securely dispose of company-owned computer hardware
  • Manage company assets using MDM software (Jamf and Intune)
  • Troubleshoot user issues in Windows and MacOS
  • Manage employee software access (onboarding and offboarding) and troubleshoot issues
  • Regularly evaluate our IT systems to ensure they meet the necessary demands
  • Maintain security compliance by following company policies
  • Educate coworkers about security compliance and best practices for computer usage
  • Resolve all issues coworkers have with their IT systems and software
  • Complete security questionnaires provided to Directive by our customers and vendors
  • Support the day-to-day operations of our remote computer inventory
  • Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
  • Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
  • Analyze processes, technologies, and vendors continually to find areas for improvement
  • Prepare cost-benefit analyses when upgrades are necessary, and monitor vendors to ensure that they're offering the best possible service and value for business needs
  • Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
  • Develop and execute disaster planning and maintain data backups

Requirements:

  • Previous experience completing SOC 2 Type 2 and/or ISO 27001 is preferable
  • Experience managing computer inventory in a remote-first environment
  • Professional certification (e.g. CCNS, CISSP, MCSE)
  • Strong analytical, diagnostic, and problem-solving skills
  • Great communication, both written and verbal
  • Personable, professional demeanor
  • Five or more years of experience in IT management
  • Expertise in implementing, configuring, and testing IT solutions
  • Strong creative and analytical thinking

What We Offer:

  • We have a set living wage at Directive
  • Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
  • Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents
  • Benefits to Support the Whole Person:
    • Mental - Access to certified therapists through Spring Health, membership to Headspace
    • Physical - Gympass, fertility support through Carrot, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
    • Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
    • Financial - Traditional and Roth 401(k) with a 3% company match
    • Bonus - Annual bonus based on tenure, which scales in total amount over time
    • Annual Anniversary Trip to Newport Beach, CA with peers and executive leadership for fun and entertainment

Work Environment Requirements:

  • As a remote-first company, you'll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California
  • For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia
  • For global locations, you must have established and current work authorization and permanently reside in that country
  • This role has the opportunity to operate 100% virtually from your home office
  • We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack
  • In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary
  • Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background

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