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Data Insights Professional
hace 1 mes
We're a leader in customer service software, pushing boundaries to deliver the best customer experiences. Our goal is to reach multi-billion dollar revenue.
Job OverviewThis role is part of our Strategic Finance and Analytics team, leading decision support and insights for company-wide initiatives. We're looking for someone with technical ability and business acumen to deliver key reports and business insights to leadership.
Key Responsibilities- You'll develop SQL queries and perform ad hoc data analyses to understand trends and drivers.
- Regularly report findings and key metrics to C-Staff to inform decision-making.
- Using technical skills and business acumen, you'll build decks and dashboards to generate insights.
- You'll work with cross-functional teams to align on metrics definitions and analyses.
- 2-4 years of experience in analytics, business intelligence, or strategy consulting.
- Excellent SQL skills (BigQuery experience a plus).
- Experience with Business Intelligence tools (Tableau, Looker, Google Sheets, etc).
- Excellent written and verbal communication skills.
- BS/BA in computer science, mathematics, economics, engineering, or related degree required; Masters degree a plus.
- Previous SaaS experience a plus.
Zendesk's hybrid way of working allows for connection, collaboration, and flexibility. This role requires attendance at our local office for part of the week.
The estimated salary for this position is $85,000 - $115,000 per year, depending on location and experience.
