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Sled Americas Catalogue and Sales Operations Specialist

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

Job Summary

We are seeking a highly skilled Sales Operations Specialist to join our team at Hewlett Packard. As a key member of our sales operations team, you will be responsible for leading team efforts to resolve complex issues and providing support to top-tier customer accounts.

Key Responsibilities

  • Lead team efforts to resolve moderately complex issues and act as a first point of contact for high-complexity customer accounts.
  • Coordinate support on a broad range of daily operational matters and resolve high-impact operational issues.
  • Collaborate with other functions and organizations to resolve issues related to customer support.
  • Champion a specialized topic and train other team members.
  • Spearhead efforts to optimize current processes and represent the team as a subject matter expert on complex internal processes.

Requirements

  • First-level university degree or equivalent experience.
  • Typically 4-6 years of related experience in supply chain, customer service, procurement, or financial management.

Desired Skills

  • Advanced communication skills with ability to convey high-impact messages clearly.
  • Mastery in English and local language, as well as other languages as required.
  • Advanced understanding of complex internal operational issues.
  • Advanced problem-solving and analytical skills.
  • Broad, in-depth knowledge of the end-to-end process of sales operations.
  • Solid knowledge of local legal compliance issues.
  • Advanced teamwork and collaboration skills.
  • Demonstrated project management skills.