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Digital Operations Program Manager
hace 2 meses
Qualtrics is seeking an experienced Operations Program Manager to join our Product Marketing team. As a key member of the Xccelerate Team, you will be responsible for owning and improving our team's operations, cultivating vendor relationships, managing our tech stack, and managing customer and employee communications.
Key Responsibilities- 60%: Digital Operations - Support our eLearning Management System (eLMS) and other tools that equip Qualtrics customers and employees with digital product enablement content, certification programs, and webinars.
- 20%: Customer Communication - Communicate with internal and external customers to answer questions, assist with invoicing, investigate technical issues, and improve the customer experience.
- 10%: Process Innovation - Innovate on current processes and actively seek ways to improve the team's efficiency.
- 10%: Cross-Functional Collaboration - Work cross-functionally with other departments and key leaders to ensure alignment and success across the organization.
- 2-4 years of experience in Digital Operations, Digital Workflows, Process Optimization, and/or related fields
- Fast learner with technical aptitude that enables you to gain expertise across our systems, processes, and robust tech stack
- Prior experience with Skilljar and Salesforce a plus
- Exceptional attention to detail, very strong organizational skills and ability to be inventive
- Excellent problem-solving skills and a history of driving efficiency within an organization
- Track record of prioritizing and managing projects and following through on issues in a timely manner
- Professional attitude and demeanor when interacting with others and a demonstrated willingness to go above and beyond for customers
- Ability to communicate ideas effectively and rollout processes to a global team
- Thinks globally first, always designing processes for scale, longevity, and simplicity
- Competitive salary and performance bonuses
- Wellness Reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more
- Annual Experience bonus to be used for an 'Experience' of your choosing
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy
- Free food and drinks, and amenities like massage chairs, table tennis, and more
