Training Program Manager
hace 1 día
At TikTok, we're committed to creating a safe and trustworthy marketplace for our buyers, sellers, partners, and creators. To achieve this goal, we're looking for a Training Program Manager to join our Service and Moderation Team (SMT).
**Key Responsibilities:**
Develop and implement a comprehensive training program to support the service delivery team's objectives and key results (OKRs).
Partner with the team trainer to improve team members' knowledge, service quality, and professionalism continuously.
Implement clear overall quality strategy with scalable processes, tools, and systems that allow efficient monitoring of performance versus target.
Collaborate with cross-functional stakeholder teams to create training projects and partner with them on training management and delivery.
**Qualifications:**
Bachelor's degree or equivalent practical experience.
Fluency in English is required for the role.
3 years of experience in training, preferably within customer service.
Excellent written, verbal, and interpersonal communication skills.
Experience in developing and executing training programs.
**Preferred Qualifications:**
Experience in e-commerce or marketplace platforms is a plus.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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