Customer Support Coordinator for Travel Risk Mitigation
hace 2 semanas
The Latin American Region (LAR) Customer Service Coordinator is a key role in our organization, responsible for coordinating risk mitigation activities that ensure our clients receive superior support while traveling abroad.
This position is ideal for individuals with a strong customer service orientation, excellent communication skills, and a keen sense of problem-solving. As a Customer Service Coordinator, you will work closely with our Medical, Security, and Compliance teams to provide fast and accurate responses to cases that demand a high level of attention and care.
Main Activities:
- Arrange clinic/hospital services, house calls, and virtual medical assistance for our clients
- Track delayed luggage and explain trip cancellation and trip interruption benefits
- Carefully manage cases to ensure quality, reduce complaints, and maintain cost control
- Provide customer service to insured travelers regarding policy benefits, verification of coverage, claims, and general information
- Document each case thoroughly, ensuring accurate information is maintained
What We're Looking For:
- 2+ years of experience in customer service, preferably with international service
- College degree preferred, but not required
- Fluent Spanish, Portuguese, and English language skills
- Basic to intermediate knowledge of Microsoft Office Suite skills (Word, PowerPoint, Outlook)
- Teamwork, effective communication, problem-solving, outstanding customer service, and a proactive attitude
A Look at Our Benefits:
AIG offers a range of employee benefits and resources to support your health, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. Our 'Giving Back' program allows you to take up to 16 hours a year to volunteer in your community. We also offer tuition reimbursement for eligible employees to enhance their education, skills, and knowledge.
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