Customer Support Coordinator for Travel Risk Mitigation

hace 2 semanas


Xico, México Aig A tiempo completo
About the Role

The Latin American Region (LAR) Customer Service Coordinator is a key role in our organization, responsible for coordinating risk mitigation activities that ensure our clients receive superior support while traveling abroad.

This position is ideal for individuals with a strong customer service orientation, excellent communication skills, and a keen sense of problem-solving. As a Customer Service Coordinator, you will work closely with our Medical, Security, and Compliance teams to provide fast and accurate responses to cases that demand a high level of attention and care.

Main Activities:

  • Arrange clinic/hospital services, house calls, and virtual medical assistance for our clients
  • Track delayed luggage and explain trip cancellation and trip interruption benefits
  • Carefully manage cases to ensure quality, reduce complaints, and maintain cost control
  • Provide customer service to insured travelers regarding policy benefits, verification of coverage, claims, and general information
  • Document each case thoroughly, ensuring accurate information is maintained

What We're Looking For:

  • 2+ years of experience in customer service, preferably with international service
  • College degree preferred, but not required
  • Fluent Spanish, Portuguese, and English language skills
  • Basic to intermediate knowledge of Microsoft Office Suite skills (Word, PowerPoint, Outlook)
  • Teamwork, effective communication, problem-solving, outstanding customer service, and a proactive attitude

A Look at Our Benefits:

AIG offers a range of employee benefits and resources to support your health, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. Our 'Giving Back' program allows you to take up to 16 hours a year to volunteer in your community. We also offer tuition reimbursement for eligible employees to enhance their education, skills, and knowledge.



  • Xico, México Travel + Leisure Co. A tiempo completo

    {"text": "Travel Reservations Coordinator RoleWe are shaping the future of the travel industry at Travel + Leisure Co. Our team of experts is dedicated to creating exceptional experiences for travelers worldwide.About the RoleAs a Professional Travel Reservations Coordinator, you will be part of a dynamic and inclusive environment where we deliver excellence...

  • Travel Agent Coordinator

    hace 2 semanas


    Xico, México Recooty A tiempo completo

    We're looking for a skilled Travel Agent Coordinator to join our team at Recooty. As a key member of our team, you'll be responsible for creating unforgettable travel experiences for our clients. Your expertise in planning and organizing vacations will be essential in delivering exceptional customer service and ensuring our clients have a lifetime of...

  • Sales Support Coordinator

    hace 4 semanas


    Xico, México Royal Caribbean Group A tiempo completo

    Job Title: Sales Support CoordinatorWe are seeking a highly skilled and motivated Sales Support Coordinator to join our team at Royal Caribbean Group. As a Sales Support Coordinator, you will play a critical role in analyzing databases to obtain information and making informed decisions to drive business growth.Key Responsibilities:Develop and implement...

  • Travel Coordinator

    hace 3 semanas


    Xico, México Kone A tiempo completo

    Travel Administrator Job DescriptionWe are seeking a highly organized and detail-oriented Travel Administrator to join our team in Mexico City. As a Travel Administrator, you will be responsible for arranging and coordinating travel, transportation, and accommodation for employees.Key Responsibilities:Coordinate travel arrangements, including flights,...

  • Pharma Event Coordinator

    hace 2 semanas


    Xico, México American Express Global Business Travel A tiempo completo

    At American Express Global Business Travel, we're dedicated to helping our colleagues achieve success and thrive in a collaborative culture where their voice is valued.We're seeking a highly skilled Pharma Event Coordinator to join our team, who is fluent in both English and Spanish and has a strong background in the pharma event industry.As a Pharma Event...

  • Travel Coordinator

    hace 3 semanas


    Xico, México Kone A tiempo completo

    Job Summary:We are seeking a highly organized and detail-oriented Travel Administrator to join our team in Mexico City. As a Travel Administrator, you will be responsible for arranging and coordinating travel, transportation, and accommodation for employees.Key Responsibilities:Coordinate travel arrangements for employees, including flights, hotels, and...

  • Sales Coordinator

    hace 4 semanas


    Xico, México Eagleburgmann A tiempo completo

    {"title": "Sales Coordinator", "description": "Join Our Team as a Sales CoordinatorEagleBurgmann is a leading international specialist in industrial sealing technology. We are seeking a highly motivated and organized Sales Coordinator to join our team.As a Sales Coordinator, you will be responsible for coordinating and distributing sales reports, verifying...


  • Xico, México Travel + Leisure Co. A tiempo completo

    Transforming Travel ExperiencesWe're shaping the future of the travel industry by creating new possibilities for travelers. Our mission is to deliver exceptional experiences for millions of travelers worldwide.Our CultureHospitality is at the heart of all we do. We're an inclusive environment where we deliver excellence and take time to have fun, celebrate...


  • Xico, México Aig A tiempo completo

    Customer Service CoordinatorLeverage your trilingual skills to deliver exceptional customer experiences in Spanish, Portuguese, and English. As a Customer Service Coordinator at AIG, you will play a critical role in ensuring our clients receive top-notch support during their travels abroad.Key Responsibilities:Handle a high volume of incoming calls and...


  • Xico, México Citi A tiempo completo

    Job PurposeThe ESCalation Oversight Coordinator position implies collaborating in the design, implementation and oversight of a sustainable Citibanamex-wide Escalation Oversight and Reporting process and tool to promote and further support timely identification of breaches, adequate escalation documentation, effective risk mitigation, assess relevant...


  • Xico, México Citi A tiempo completo

    **Job Summary**:Citi is seeking a seasoned Risk Management Vice President to lead our Compliance and Control team. As a key member of our organization, you will be responsible for managing professional teams and departments, contributing to standards, and ensuring in-depth understanding of how areas collectively integrate within the sub-function as well as...


  • Xico, México Travel + Leisure Co. A tiempo completo

    We are shaping the future of the travel industry at Travel + Leisure Co., where every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Travel GuideAt the heart of our company is a commitment to delivering excellence and taking time to have fun, celebrate together, and...

  • Travel Planner Freelance

    hace 2 semanas


    Xico, México Cherielix-Travel A tiempo completo

    Travel Planner FreelanceWe are looking for a passionate and highly motivated Freelance Travel Planner to join our team of tourism professionals.Responsibilities:• Collaborate directly with clients to understand their preferences, interests and travel needs.• Design personalized itineraries that include flights, accommodations, activities and additional...


  • Xico, México Travel + Leisure Co. A tiempo completo

    Unlock the World of Travel with UsWe're shaping the future of travel at Travel + Leisure Co., where every day is a chance to learn and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.About the RoleAs a Travel Guide, Trilingual, you'll be at the heart of our hospitality, delivering excellence and taking time to have...

  • Travel Guide Ambassador

    hace 3 semanas


    Xico, México Travel + Leisure Co. A tiempo completo

    Transforming Travel ExperiencesWe're shaping the future of the travel industry by creating new possibilities for travelers. Our mission is to put the world on vacation, and we're looking for a strong candidate to join our team.About UsTravel + Leisure Co. is a leading travel and vacation exchange company, with a focus on delivering exceptional experiences...


  • Xico, México Cherielix-Travel A tiempo completo

    Key Responsibilities:• Collaborate directly with clients to understand their travel preferences, interests, and needs.• Design personalized itineraries including flights, accommodations, activities, and additional services.• Coordinate reservations and confirmations with service providers for a seamless travel experience.• Offer expert advice on...

  • Travel Experience Creator

    hace 3 semanas


    Xico, México Cherielix-Travel A tiempo completo

    We are seeking a highly motivated and passionate Freelance Travel Planner to join our team of tourism professionals at Cherielix-Travel.As a trip organizer, you will have the opportunity to create unique experiences for our clients, working independently and taking advantage of your creativity to make each trip memorable.Key Responsibilities:Collaborate...

  • Tour Guide for Mexico

    hace 3 semanas


    Xico, México Ventura Travel A tiempo completo

    As a Tour Guide for Mexico with Ventura TRAVEL, you will lead small groups of travelers on a 2-3 week all-country trip, providing leadership, ensuring their safety, and operating a smooth tour. You will be responsible for maintaining the established travel itinerary, making changes only when necessary, and keeping track of everyday spending. You will also be...


  • Xico, México Cherielix-Travel A tiempo completo

    At Cherielix-Travel, we're seeking a skilled and creative Freelance Travel Planner to join our team of tourism professionals. As a trip organizer, you'll have the opportunity to create personalized experiences for our clients, working autonomously and leveraging your expertise to make each trip unique.ResponsibilitiesCollaborate directly with clients to...

  • Travel Consultant

    hace 3 semanas


    Xico, México Amex A tiempo completo

    **Unlock Your Potential with American Express**At American Express, we're committed to empowering our customers to progress in incredible ways. As a Travel Consultant, you'll play a vital role in delivering exceptional travel experiences to our Card Members around the world.**Your Impact**You'll serve as a trusted advisor, providing personalized travel...