Escalation Oversight Coordinator

hace 2 semanas


Xico, México Citi A tiempo completo

Job Purpose

The ESCalation Oversight Coordinator position implies collaborating in the design, implementation and oversight of a sustainable Citibanamex-wide Escalation Oversight and Reporting process and tool to promote and further support timely identification of breaches, adequate escalation documentation, effective risk mitigation, assess relevant information and design analytical and Executive Management reporting suite to support risk monitoring and timely decision making. Reporting to the _LF_ _Enterprise Risk Management Framework _Head.

Key Responsibilities

  • Support in the design and implementation of Escalation Framework for Legacy Franchises (LF)
  • Design and Implement and oversee a sustainable Citibanamex-wide Escalation Oversight and Reporting process and tool
  • Accountable for annual review and update of Procedures as well a process flows and tool functionality design
  • Define and establish a Quality Assurance process to drive accuracy and completeness of the escalation records in the tool
  • Establish a continuous coordination and interaction model with the Corporate Governance Unit
  • Assess relevant information and design analytical and Executive Management reporting suite
  • Define training and communication strategy related to Escalation Procedures & Tool

Development Value

The role involves close coordination and interaction with global Risk and Control teams, Business Heads, IBCOs / IFCOS, ICRM, ORM, IRM, global key stakeholders and other control and support functions.



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