Implementation Coordinator
hace 2 meses
About JLL
JLL empowers you to shape a brighter future in real estate.
We are a leading global provider of real estate and investment management services, committed to hiring the best talent and empowering them to thrive.
Job Summary
We are seeking a dynamic individual for the role of Implementation Coordinator (CMMS/ERP) to join our team:
- Location: Mexico
- Work schedule: Monday to Friday, 9:00 am to 6:00 pm
- Work model: Remote
About the Role
We are looking for an experienced IT Platform Coordinator with a global business vision, willing to work in a fast-paced environment, who can help clients adapt to the challenges and opportunities presented by the current CRE technology trends.
Key Responsibilities
- Provide strategic guidance on the implementation and support of technology solutions as a trusted partner.
- Offer CRE solutions, products, and technology platforms leading in the market for facilities management.
- Look for easy adoption of the products implemented in the parties involved.
- Lead a team of 2 people in reporting directly, generating growth for the company and retaining talent.
- Provide technical support for CRE technological solutions offered in the accounts.
- Ensure the availability of training and support materials for the adoption of the implemented tools.
- Ensure that the technological solutions implemented are being used correctly and efficiently, meeting the needs of customers.
- Lead the support team, providing constant feedback and the necessary tools to ensure the best support to the accounts and the growth of each member.
Requirements
- Fluent in English - Spoken & Written.
- Bachelor's degree in Computer Science, Software Engineer, or related field.
- People management experience.
- Experience in software implementation and configuration.
- A minimum of five years' experience in consulting in the real estate commercial services industry, preferably with a broad range of knowledge in technology and operational functions.
- Proven track record of managing IT Services Management Teams, IT platform advisory services, including strategy development, requirements development, vendor/solution evaluation, projects implementation.
- Strong organizational skills, including proficiency with standard office suite, presentation software, and cloud technologies.
- Strong planning, analytical skills, and results-oriented profile.
- Exceptional interpersonal, relationship management, influencing, and negotiation skills.
Preferred
- ITIL certification
- Demonstrated knowledge of Real Estate and Asset Management industry best practices, across multiple disciplines.
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