Implementation Coordinator

hace 2 meses


Ciudad de México, Ciudad de México JLL A tiempo completo

About JLL

JLL empowers you to shape a brighter future in real estate.

We are a leading global provider of real estate and investment management services, committed to hiring the best talent and empowering them to thrive.

Job Summary

We are seeking a dynamic individual for the role of Implementation Coordinator (CMMS/ERP) to join our team:

  • Location: Mexico
  • Work schedule: Monday to Friday, 9:00 am to 6:00 pm
  • Work model: Remote

About the Role

We are looking for an experienced IT Platform Coordinator with a global business vision, willing to work in a fast-paced environment, who can help clients adapt to the challenges and opportunities presented by the current CRE technology trends.

Key Responsibilities

  • Provide strategic guidance on the implementation and support of technology solutions as a trusted partner.
  • Offer CRE solutions, products, and technology platforms leading in the market for facilities management.
  • Look for easy adoption of the products implemented in the parties involved.
  • Lead a team of 2 people in reporting directly, generating growth for the company and retaining talent.
  • Provide technical support for CRE technological solutions offered in the accounts.
  • Ensure the availability of training and support materials for the adoption of the implemented tools.
  • Ensure that the technological solutions implemented are being used correctly and efficiently, meeting the needs of customers.
  • Lead the support team, providing constant feedback and the necessary tools to ensure the best support to the accounts and the growth of each member.

Requirements

  • Fluent in English - Spoken & Written.
  • Bachelor's degree in Computer Science, Software Engineer, or related field.
  • People management experience.
  • Experience in software implementation and configuration.
  • A minimum of five years' experience in consulting in the real estate commercial services industry, preferably with a broad range of knowledge in technology and operational functions.
  • Proven track record of managing IT Services Management Teams, IT platform advisory services, including strategy development, requirements development, vendor/solution evaluation, projects implementation.
  • Strong organizational skills, including proficiency with standard office suite, presentation software, and cloud technologies.
  • Strong planning, analytical skills, and results-oriented profile.
  • Exceptional interpersonal, relationship management, influencing, and negotiation skills.

Preferred

  • ITIL certification
  • Demonstrated knowledge of Real Estate and Asset Management industry best practices, across multiple disciplines.


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