Implementation Specialist

hace 1 mes

Ciudad de México, Ciudad de México Lifelink Systems A tiempo completo
About Lifelink Systems

Lifelink Systems is a pioneering company in patient experience technology, offering mobile, conversational, and simple solutions. We're at the forefront of making care more virtual, scalable, and accessible, especially during the COVID-19 pandemic.

We deliver a powerful combination of patient chatbot, workflow automation, and systems integration capabilities, working with large healthcare systems and pharma companies worldwide to automate high-value patient touchpoints.

About the Position

As an Implementation Engineer, you'll work closely with our team to build, configure, and launch effective conversational patient engagement solutions. Your responsibilities will include:

  • Collaborating with Solutions Consultants, Product Managers, Conversational Designers, and the core platform engineering team
  • Developing a deep understanding of patient journeys and healthcare provider workflows
  • Providing technical input in UX design discussions
  • Troubleshooting technical issues during testing sessions and once the solutions are live
  • Being on-call to investigate and troubleshoot production issues during working hours
  • Contributing to building/updating existing functionalities in our platform core

Requirements

  • An undergraduate degree with coursework in STEM subjects or equivalent work experience
  • Strong English speaking and writing skills
  • Strong foundation in relational databases, especially PostgreSQL
  • Good understanding of Linux/Unix commands for navigating file systems, managing processes, and handling basic system administration tasks
  • Ability to manage version control from the command line using Git commands
  • Familiarity with Continuous Integration and Continuous Deployment processes
  • Strong communication skills and an ability to establish trust with people who are different from yourself
  • A passion for creating engaging user experiences that deliver demonstrable value
  • An ability to deconstruct projects into actionable work, disambiguate complex problems, manage expectations, and communicate what you need to be successful

Other Valuable Skills

  • Prior software engineering experience or a computer science degree
  • Experience with cloud computing, especially AWS (S3, AWS CLI, CloudWatch, SQS)
  • Experience with Machine Learning, training data, features, models, data preprocessing and transformation, Natural Language Processing
  • Experience in healthcare (e.g., experience as a clinical care coordinator or nurse)
  • Experience with Agile and/or Lean methodologies

Diversity & Inclusion

Lifelink Systems believes that a team with a diversity of backgrounds, perspectives, and skills increases our potential for valuable insights. We work hard to create a positive environment so that our entire team can thrive.

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