IT Support Specialist: Digital Banking Transformation

hace 5 días


Xico, México Platacard A tiempo completo

About Platacard


Platacard is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers, rewarding their financial life through inclusion, simplicity, convenience, trust, and security.


Our company was founded by executives who built some of the most innovative and successful digital banking businesses in the world.


We are building the strongest team to transform the Mexican banking landscape forever, revolutionizing how banks will work in the future.


To achieve this, we are working on creating the largest digital bank in Mexico.


Job Overview:


We are seeking our next IT Help Desk expert to join our team.


The ideal candidate will be responsible for managing the incoming flow of incidents at the first level of IT support.


Key responsibilities include:



  • Finding the root causes of problems and organizing their solution
  • Building problem management processes
  • Creating, modifying, and improving incident handling processes
  • Developing monitoring of business services
  • Communicating with other teams and partners

Requirements:


The successful candidate will have:


Languages:



  • Intermediate to fluent level of Russian (Required)
  • Intermediate to fluent level of English (Required)
  • Basic to intermediate level of Spanish (Required)

Experience:



  • At least 1 year experience in IT support or process optimization department
  • Knowledge of ITSM and ITIL principles (Certificate not required)
  • Experience with ITSM systems
  • Basic knowledge of SQL and API principles
  • Understanding of customer service principles, priorities, and goals

Benefits:


We offer a competitive salary package, including:


Salary:


$50,000 - $55,000 per month


Work Schedule:


Full-time position, Monday to Friday, 8 hours a day


Benefits:


We provide:



  • Medical insurance
  • Life insurance

Work Environment:


This is a full-time, on-site position in our offices.



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