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IT Solution Delivery and Applications Manager

hace 2 meses

Xico, México Sephora A tiempo completo
About the Role

The IT Solution Delivery and Applications Manager is a key position at Sephora, responsible for overseeing the entire lifecycle of IT solutions and applications. This role entails leading and empowering a team of technical leads, fostering collaboration and innovation across diverse domains, including retail, omnichannel, e-commerce, and digital platforms.

Key Responsibilities
  • Leadership and Team Development:
    • Inspire and Empower: Foster a culture of innovation and collaboration within the team.
    • Cultivate Collaboration: Encourage open communication and knowledge sharing among team members.
    • Set Clear Expectations: Establish clear goals and objectives for the team.
  • Solution Delivery and Project Management:
    • Orchestrate Project Execution: Oversee the entire project lifecycle, from initiation to deployment and support.
    • Drive Complex Projects: Lead the planning, execution, and delivery of complex IT projects across various domains.
    • Mitigate Risks and Challenges: Proactively manage project risks, issues, and dependencies, implementing effective mitigation actions and ensuring successful project outcomes.
    • Ensure Transparency: Track and report project progress to stakeholders, providing regular updates and highlighting key performance indicators.
  • Application Management and Optimization:
    • Ensure Application Performance: Ensure critical business applications, including those supporting retail, omnichannel, e-commerce, and digital operations, are maintained, supported, and continuously optimized to meet evolving business needs.
    • Manage Application Lifecycle: Oversee the entire application lifecycle, from development to deployment and maintenance.
    • Drive Continuous Improvement: Evaluate and continuously improve the efficiency and effectiveness of information systems and processes.
  • System Integration:
    • Enable Seamless Integration: Oversee the design and implementation of seamless integrations between various systems (e.g., OMS, POS, CRM, ERP, e-commerce platforms, payment gateways), ensuring data integrity and a unified omnichannel experience.
    • Build Strategic Partnerships: Manage relationships with technology vendors and service providers, ensuring adherence to SLAs, and timely delivery of solutions.
  • Planning and Innovation:
    • Shape IT Roadmap: Contribute to the development of the IT roadmap, aligning IT initiatives with the overall business strategy.
    • Identify Opportunities: Identify and evaluate global technology solutions.
    • Promote Security: Define, promote, and maintain local, updated, documented, and mature architecture ecosystems that prioritize security and data protection.
Qualifications
  • Education: Bachelor's degree in Computer Science, Information Technology, or related field.
  • Experience: 7+ years of experience in IT, with a proven track record in leading technical teams and delivering IT solutions within a large retail or e-commerce environment.
  • Skills: Leadership and Communication, Problem-Solving and Analytical Skills, Project Management and Organizational Skills, Technical Expertise.