Senior Functional Analyst in Global Market Operations
hace 3 semanas
Nasdaq is currently seeking a skilled and motivated individual to join our Trade Surveillance Team. As Senior Functional Analyst, you will be responsible for providing high-quality client services to financial institutions.
Job DescriptionYou will work closely with global cross-functional teams to ensure timely coordination, solve sophisticated problems or questions, and deliver product training to internal staff and clients.
- Provide end-to-end client support via an internal ticketing system (JIRA) while ensuring clear and concise communication.
- Collaborate with global teams to solve complex issues and provide technical and non-technical support.
- Deliver product training to internal staff and clients.
- Build, modify, and review documentation.
- Review and summarize product improvement requests from clients and cooperate with the Product Management team towards implementation.
This role requires attention to detail, organizational skills, and the ability to work in a fast-paced environment. You should have previously worked with remote and cross-functional teams and have knowledge of MS Office.
Required Skills and QualificationsTo succeed in this role, you should have:
- Excellent English verbal and written skills.
- Strong analytical and logical approach to solving issues.
- Previous experience in a client-facing role.
- Confidence to attend client meetings and represent the company.
We offer a competitive salary, estimated to be around $100,000 per year, depending on location and experience. Additionally, you will enjoy a dynamic and autonomous work environment where your results and contributions are recognized and valued.
About NasdaqNasdaq is a global technology leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Our goal is to create a diverse and inclusive workforce that represents the voices needed to power fresh thinking and drive business success.
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