Enterprise Success Architect

hace 1 semana

Ciudad de México, Ciudad de México Salesforce A tiempo completo

About Salesforce:

We're a global leader in customer relationship management, empowering businesses to connect with customers in a whole new way. Our core values drive us to innovate and improve the state of the world. We're committed to creating a workforce that reflects society through inclusive programs and initiatives.

About the Customer Success Group:

The Customer Success Group is a global network of Salesforce employees and partners dedicated to ensuring customer success. We work closely with customers to establish relationships, learn about their businesses, and drive value-based results. Our motto is "Your Success is our Success".

Role Description:

The Product Education group within the Customer Success Group holds our Subject Matter Experts (SMEs) for all of Salesforce's products, programs, and processes. They drive the relationship and alignment to their respective technology and product partners, ensuring Customer Success Field and Go-To-Market (GTM) professionals have the tools and information needed to be successful.

Our Technical Architects focus on solving for the most relevant customer challenges, including reference architectures, solution orientation, field readiness, and developing and distributing product and feature implementation standard process content.

In this role, you will provide Enterprise Architecture Thought Leadership, Technology Strategy, and Product Technical Expertise through tailored consultative engagements. You will create C-Level relationships with our most strategic customers and share your expertise to empower and scale customer knowledge across Salesforce.

You will deeply invest in every aspect of the customer experience and ensure that our customer voices are represented by serving as the linchpin across the Customer Success Group landscape, surfacing feedback and trends to our business partners, and advocating directly for solutions that improve the product experience for those customers. You will enhance value for our top and highest-potential customers, working strategically alongside our Sales, Support, Services, and Success teams to drive clear business outcomes.

Responsibilities:

  • Establish Trusted Advisor status with Business and Technology, driving the creation of application and architectural design documents using standard processes.
  • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable.
  • Develop technical solution designs & recommendations using Salesforce technology for customer use cases that align with the business value the customer is trying to achieve.
  • Lead formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase use cases and reference architectures.
  • Provide ad hoc SME as warranted via customer needs and business demands including but not limited to practice operations, pre-sales support, field assistance, etc.
  • Collaborate with external teams to ensure roadmap and technical architecture alignment; act as customer & technical advocate and liaison to R&D.
  • Help business owners translate and implement real-world needs into practical solutions.
  • Collaborate with Salesforce Sales, Industry Solutions, and Professional Services teams to develop new business opportunities.

Basic Requirements and Skills:

  • Expert in assessing business objectives, formulating solution options, and driving stakeholder support.
  • Complex implementation experience.
  • Thorough understanding of the fundamentals of focus area products and how our customers use the platform to lead their business.
  • Diligent individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
  • Strong aptitude for communicating business and technical concepts using visualization and modeling aids.
  • Ability to articulate business architecture and technical architecture clearly.
  • Ability to conceptualize and develop visually rich and professional conceptual design documents targeted to varying audiences.
  • Settle Salesforce and third-party technologies to leverage in customer's architecture landscape.
  • Provide reliable and trusted data-rich points of view on relatable customer transformations in the industry.
  • Desire to continually study new technologies and functionality.
  • Strong communication skills, both written and verbal.
  • Strong presentation skills, able to present and defend points of view to various audiences.
  • Note: this role requires occasional travel (expected average less than 20%).

Minimum Qualifications:

  • 8+ years of experience in software, system, or enterprise architecture fields.
  • Ability to discuss cloud architecture and principles of modern platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.
  • Good understanding of enterprise application integration technologies.
  • Deep technical knowledge of Salesforce products and platform.
  • Experience dealing with large scale, technologically advanced accounts.
  • Ability to navigate and lead efforts on customer requests or projects involving multiple parties.
  • Proven ability to communicate, present and influence credibly at all levels of the organization.
  • Experience with security processes, standards & issues involved in multi-tier cloud or hybrid applications.
  • Familiarity with industry or vertical solutions is a plus.
  • Familiarity with principles of network, application, and information security.

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