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Customer Success Advocate for Enterprises
hace 2 meses
At Hootsuite, we are dedicated to empowering businesses to thrive in the digital landscape. Our platform enables organizations to manage their social media presence effectively and efficiently.
Role OverviewThe Enterprise Customer Support Advocate plays a crucial role in ensuring our enterprise clients receive exceptional support and guidance. This position is pivotal in fostering strong relationships and facilitating the success of our clients.
Key Responsibilities- Provide expert assistance to enterprise clients, addressing their inquiries and resolving issues promptly.
- Collaborate with cross-functional teams to enhance the customer experience and drive satisfaction.
- Analyze client feedback to identify trends and recommend improvements to our services.
- Educate clients on best practices for utilizing our platform to maximize their social media impact.
This position is based in Mexico City, Mexico.
