Desktop Support Engineer
hace 4 semanas
Cabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join our Digital Service Delivery Management team at our Altamira, Mexico facility.
About the RoleThis is an exciting opportunity to work in a fast-paced digital environment, providing second-level IT technical support for desktops and IT equipment at the site or remotely. As a Desktop Support Engineer, you will be responsible for diagnosing and problem-solving issues on various technologies and local applications, resolving problems of medium complexity, and assisting with the coordination of regional activities and support for Digital projects & Global initiatives.
Key Responsibilities- Provide second-level IT technical support for desktops and IT equipment at the site or remotely.
- Diagnose and problem-solve issues on various technologies and local applications.
- Resolve problems of medium complexity.
- Assist with the coordination of regional activities and support for Digital projects & Global initiatives.
- Provide level 3 support and problem resolution for printing issues at site level, and smart hands support for third-party provider managed devices.
- Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals, and other desktop-related equipment.
- Participate in after-hours emergency calls (P1 incidents) or on-call rotation.
- Support tactical and strategic goals of the Team.
- Coordinate with end-user or other site staff to schedule on-site technical support service visits in response to incident or service request.
- Coordinate with appropriate level 2 or level 3 analyst(s) in response to an escalated incident or service request.
- 5+ years of 2nd-level desktop support experience required.
- High School Graduation is required.
- Technical Certifications preferred:
- A+ certification.
- Hardware/OEM warranty certifications.
- Microsoft certifications.
- On-call, off-hours support during major incidents required.
- English language proficiency (Reading, writing, and listening).
- Local language based on work location.
Cabot Corporation offers a dynamic, flexible, and hard-working team environment, a competitive package of benefits, feedback, and support. We are committed to giving and receiving feedback in a direct and open fashion. You will be part of a team that cares about you personally and professionally, and our success depends on your success.
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Desktop Support Engineer
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Tampico, Tamaulipas, México Cabot Corporation A tiempo completoJob Title: Desktop Support EngineerCabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join our Digital Service Delivery Management team at our Altamira, Mexico facility.Job Summary:We are looking for a skilled Desktop Support Engineer to provide second-level technical support for desktops and IT equipment at our...
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Tampico, Tamaulipas, México Cabot Corporation A tiempo completoJob SummaryCabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join the Digital Service Delivery Management team at our Altamira, Mexico facility.Key ResponsibilitiesProvide second-level IT technical support of desktops and IT equipment at the site or remotely.Diagnose and problem solve issues on a particular...
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Tampico, Tamaulipas, México Cabot Corporation A tiempo completoAbout the RoleCabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join the Digital Service Delivery Management team at our Altamira, Mexico facility.The successful candidate will provide second-level IT technical support of desktops and IT equipment at the site or remotely, diagnosing and problem-solving issues...
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Tampico, Tamaulipas, México Cabot Corporation A tiempo completoJob SummaryCabot Corporation is seeking a highly motivated and technically adept Desktop Support Engineer to join the Digital Service Delivery Management team at our Altamira, Mexico facility.The successful candidate will provide second-level IT technical support of desktops and IT equipment, diagnose and problem solve issues, and resolve problems of medium...
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Tampico, México Cabot Corporation A tiempo completoYour Role at Cabot Cabot has an exciting opportunity for a Desktop Support Engineer to join the Digital Service Delivery Management team at Cabot’s Altamira, Mexico facility. Cabot is seeking highly motivated, technically adept and customer service focused professionals with a desire to work in a digital fast paced, deep relationship environment....
