Multilingual Customer Service Representative

hace 1 mes


Ensenada, México Cdas Support A tiempo completo

About Cdas Support

Cdas Support is a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients and their customers.

What We Offer

We provide a dynamic work environment that fosters growth, learning, and teamwork. Our team members enjoy competitive salaries, benefits packages, and opportunities for professional development.

Job Summary

We are seeking a highly skilled Multilingual Customer Service Representative to join our remote team. As a key member of our operations, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service in a fast-paced environment.

Key Responsibilities:

  • Handle customer calls, emails, and chats with professionalism and empathy;
  • Resolve customer complaints and concerns in a timely and effective manner;
  • Provide product information, answer questions, and offer solutions to meet customer needs;
  • Work collaboratively with the team to achieve sales targets and improve customer satisfaction;
  • Maintain accurate records and reports to track performance and identify areas for improvement.

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent;
  • Excellent communication and interpersonal skills;
  • Ability to work in a remote setting with minimal supervision;
  • Strong problem-solving and analytical skills;
  • Proficiency in Microsoft Office Suite and CRM software.

Preferred Qualifications:

Experience in customer service or a related field; bilingual proficiency in English and Spanish;

Compensation and Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus benefits including medical, dental, and vision coverage, 401(k) matching, and paid time off.

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and cover letter, to [insert contact email]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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