Senior Business Process Strategist

hace 1 mes


Ciudad de México, Ciudad de México ServiceNow A tiempo completo

Job Overview

At ServiceNow, we are seeking a highly skilled Senior Business Process Strategist to join our team. As a key member of our professional services organization, you will have the opportunity to work on challenging projects and develop expertise in process design and implementation.

About the Role

We are looking for an experienced professional with a strong background in business process consulting and project management. Your primary responsibility will be to provide process design and implementation services to our customers, leveraging your knowledge of ServiceNow and industry best practices.

Key Responsibilities

  • Design and implement efficient workflows based on ServiceNow product capabilities and leading practices
  • Develop user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer
  • Provide feedback to product development to improve the product based on experiences gained with customers
  • Maintain skills/certifications on ServiceNow

Qualifications

  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Ability to travel up to 50%
  • Industry domain expertise
  • Creativity with comfort running projects independently
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively
  • ServiceNow certifications in aligned workflow

What We Offer

  • Estimated salary range: $120,000 - $160,000 per year, depending on location and experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous paid time off policy
  • An equal opportunity employer committed to diversity and inclusion

Why Work at ServiceNow?

We approach our distributed world of work with flexibility and trust. Our work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.



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