Account Coordinator

hace 1 semana

Zapopan, Jalisco, México C.H. Robinson A tiempo completo

As an Account Coordinator at C.H. Robinson, you play a critical role in executing business for our customers. You'll build relationships with customers and partner with Account Managers and Capacity teams to ensure customers' needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management. Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team. You will be responsible for providing exceptional customer service and ensuring timely and accurate communication with customers regarding their shipments. You will also be responsible for identifying and resolving any issues that may arise during the shipment process. You will work closely with the Capacity teams to ensure that customer needs are met and that shipments are delivered on time. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply. Key Responsibilities:

  • Respond to customers with a sense of urgency to provide an excellent customer experience.
  • Proactively identify opportunities to improve operational efficiency.
  • Build and develop relationships with customers to ensure continued partnership.
  • Communicate shipment updates proactively and accurately ensuring a customer centric approach.
  • Analyze customer inquiries and provide quality and timely insights and updates to your customers.
  • Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.
  • Network internally with Account Management and Capacity teams.
Required Qualifications:
  • High School degree or GED equivalent
Preferred Qualifications:
  • Values a diverse and inclusive work environment.
  • Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills.
  • Ability to persuade, motivate, influence and negotiate with others.
  • Ability to work in a team environment, while also delivering independent results.
  • Excellent verbal and written communication skills.
  • Commitment to executional excellence and outstanding customer service.
  • Strong prioritization and multi-tasking skills.
  • Bachelor's degree or continued education.
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability. Benefits:

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune company.

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