Support Team Manager, Procurement

hace 3 semanas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

Unlock Your Potential

SAP is a leading provider of enterprise software solutions, and we're seeking a highly skilled Support Team Manager to join our team. As a key member of our Customer Support organization, you'll be responsible for overseeing and managing the support operations for our Procurement solutions.

Key Responsibilities

  • Develop and implement strategies to improve support efficiency and effectiveness
  • Lead a team of support engineers to provide exceptional customer experiences
  • Collaborate with cross-functional teams to drive business outcomes and customer satisfaction
  • Manage customer issues and concerns, ensuring timely and effective resolution
  • Drive process improvements and implement best practices to enhance support operations

Requirements

  • 7+ years of professional experience in customer support or a related field
  • 3+ years of experience in a supervisory or managerial capacity
  • Excellent communication and interpersonal skills
  • Strong experience in managing global teams and driving customer outcomes
  • Experience working with senior management and engineering teams

About SAP

SAP is a cloud company with over 200 million users and 100,000 employees worldwide. We're committed to delivering exceptional support experiences to our customers and driving business outcomes through innovation and collaboration.



  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Lead the Way in Procurement SupportSAP is seeking a highly skilled Support Team Manager to lead our Procurement Support team. As a key member of our Customer Support organization, you will be responsible for overseeing and managing the support operations for our Procurement Support team.Key Responsibilities:Develop and coach a team of support engineers to...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Deliver Exceptional Customer Support At SAP, we're committed to helping our customers succeed. As a Support Team Manager, you'll play a critical role in ensuring that our customers receive the best possible support experience. This role involves overseeing and managing the support operations, including managing a team of support engineers who provide...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job OverviewThe Support Team Manager (STM) is a crucial role within the Customer Support organization at SAP. This position oversees and manages the support operations, ensuring that customer issues are addressed efficiently and effectively.Key ResponsibilitiesDevelop, coach, and mentor direct team members to understand and execute company strategy.Drive the...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    At SAP, we're seeking a seasoned professional to join our team as a Global Support Operations Manager for Procurement Solutions. This role plays a critical part in overseeing and managing support operations, ensuring that customer issues are addressed efficiently and that the support team operates effectively.About the JobThe Global Support Operations...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **Empowering Global Procurement Excellence**At SAP, our mission is to empower global procurement teams to achieve excellence in their respective fields. We're seeking a highly skilled and dedicated individual to join our team as a Procurement Support Specialist.**Key Responsibilities**Enable customers to implement and operate SAP procurement solutions...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job OverviewWe are seeking a highly skilled Global Procurement Operations Manager to join our team. As a key member of our organization, you will be responsible for overseeing and managing the support operations in the Technical Support (TS) – Procurement team.ResponsibilitiesOur ideal candidate will have 7+ years' professional experience in customer...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Unlock Your Potential in Procurement SupportSAP is seeking a highly skilled and motivated Procurement Support Specialist to join our team. As a key member of our global support organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.About the RoleProvide timely and effective support to customers...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About SAPSAP is a leading provider of enterprise software solutions, helping organizations run better and improve their performance. Our mission is to enable our customers to bring out their best and achieve their goals.Job SummaryWe are seeking a highly skilled and motivated Procurement Support Specialist to join our team. As a key member of our Procurement...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job SummaryThis role provides essential support to the Technology Procurement Tower, working closely with the team to drive insights and ensure clean reporting within the department.Key ResponsibilitiesDeep dive into tail spend to identify key stakeholders, cost savings opportunities, and supplier rationalization efforts.Review statements of work for IT...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    About the RoleWe’re seeking a highly skilled Procurement Global Transformation Analyst to join our Procurement Execution Center team at Johnson Controls. As a key member of our team, you will play a crucial role in supporting the global Procurement team as a Subject Matter Expert in Wave and project management guidelines.Your key responsibilities will...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in technology and industry, serving customers worldwide with innovative solutions. As a Procurement Global Transformation Analyst, you will support our global Procurement team as a Subject Matter Expert in Wave and project management guidelines.You will work closely with Category Management teams to enhance training, best...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    About This RoleThis position provides essential support to the Technology Procurement Tower. Responsibilities include supporting both inside the Communications Tower and to the wider Technology Procurement org. This new role will be dedicated to technology category management, helping the team drive insights and ensure clean reporting within our...

  • Procurement Specialist

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    At Johnson Controls, we're seeking a highly skilled Procurement Specialist to join our team and support our service and installation teams in the US and Canada. As a key member of the Enterprise Indirect Category Management team, you'll be responsible for executing procurement and business strategies, streamlining business processes, and policies. You'll...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **Empowering Customer Success**At SAP, we strive to create a workplace that fosters collaboration, innovation, and a shared passion for delivering exceptional customer experiences. Our team is dedicated to helping customers achieve their goals by providing expert support and guidance.We are seeking a highly skilled Solution Support Specialist to join our...


  • San Pedro Garza García, Nuevo León, México Clarios A tiempo completo

    Job SummaryThe Direct Materials Procurement Manager will oversee the procurement and contract management of direct materials used in our battery production. This role involves developing and implementing procurement strategies, managing supplier relationships, ensuring compliance with company policies and legal requirements, and optimizing procurement...

  • Procurement Expert

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Purchasing and Compliance ManagerAt Johnson Controls, we are committed to ensuring that our subcontractors adhere to our established policies. As a Purchasing and Compliance Manager, you will play a key role in this process, ensuring that all subcontractors meet our internal Procurement, Legal, EHS, and Risk Management requirements. Your expertise will help...

  • Procurement Specialist

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    **Procurement Execution Overview**The Procurement Execution Center at Johnson Controls is seeking a skilled Procurement Analyst II to support our Category Managers and PBU Buyers. This role will focus on streamlining RFQ processes, driving automation, and performing meaningful analyses to enable effective execution of our Category Strategy.**Key...

  • Procurement Specialist

    hace 3 semanas


    San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Procurement at Johnson Controls is a vital component of our company's success. We are seeking a skilled Procurement Analyst II to join our team and contribute to our Category Strategy execution. Key responsibilities will include streamlining RFQ processes, driving automation, and performing meaningful analyses to enable our Category Managers and PBU...


  • San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo

    Job DescriptionWe are seeking an experienced Indirect Procurement Category Manager to join our team at Johnson Controls.About the Role:This is a critical role that will assist category managers in performing a range of activities associated with RFP/sourcing of goods, materials, suppliers, and services based on established quality standards, availability...


  • San Pedro Garza García, Nuevo León, México Cemex, Inc. A tiempo completo

    Job Description:Collaboration and Analysis: Work closely with the Procurement COE and GES to identify and analyze business requirements for Procurement processes.Process Improvement: Conduct thorough assessments of existing Procurement processes and systems to identify areas for enhancement.Process Design: Design, standardize, and optimize Procurement...