Support Team Manager, Procurement
hace 3 semanas
Unlock Your Potential
SAP is a leading provider of enterprise software solutions, and we're seeking a highly skilled Support Team Manager to join our team. As a key member of our Customer Support organization, you'll be responsible for overseeing and managing the support operations for our Procurement solutions.
Key Responsibilities
- Develop and implement strategies to improve support efficiency and effectiveness
- Lead a team of support engineers to provide exceptional customer experiences
- Collaborate with cross-functional teams to drive business outcomes and customer satisfaction
- Manage customer issues and concerns, ensuring timely and effective resolution
- Drive process improvements and implement best practices to enhance support operations
Requirements
- 7+ years of professional experience in customer support or a related field
- 3+ years of experience in a supervisory or managerial capacity
- Excellent communication and interpersonal skills
- Strong experience in managing global teams and driving customer outcomes
- Experience working with senior management and engineering teams
About SAP
SAP is a cloud company with over 200 million users and 100,000 employees worldwide. We're committed to delivering exceptional support experiences to our customers and driving business outcomes through innovation and collaboration.
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