Customer Service Representative
hace 3 semanas
As a key member of Sonoco's Customer Service Team, the Sales Customer Service Representative will collaborate with the sales organization to facilitate daily interactions with customers.
**Key Responsibilities:**
• Work closely with Plant and Logistics teams to satisfy customer needs
• Enter customer orders and requirements into the Order Management System
• Maintain open communication with Plants/Service Centers to ensure proper handling of customer order information and scheduling/delivery issues
• Make day-to-day decisions on customer orders, including creating/adding new items, checking inventory levels, and answering customer inquiries
• Convert customer requirements into manufacturing specifications and ensure all specification changes are updated in the system
• Process requests for quotations within the Costing System
• Make pricing decisions for designated accounts within established guidelines
• Manage customer feedback processes to ensure corrective actions are in place to address specific requirements
• Actively market products and services to customers
• Coordinate account receivable activity, including credit determination, outstanding receivables resolution, and adherence to division policy
• Provide sales information and reporting to account managers and general administration
• Work with assigned account managers to coordinate proposal submissions and provide detailed value analysis as requested
**Requirements:**
• Associate degree or equivalent work experience
• Excellent written and verbal communication skills
• 3+ years of experience in customer service or office administration in a manufacturing environment
• Ability to multitask in a fast-paced environment and have good follow-up skills
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