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Director of Operational Excellence

hace 1 mes


Puebla, Puebla, México Conduent Business Services A tiempo completo

At Conduent Business Services, we're driven by a passion for delivering exceptional outcomes for our clients and the millions of people who count on them. As a member of our team, you'll have the opportunity to make a real impact and thrive in a culture that values individuality and collaboration.

About the Role

We're seeking a highly skilled Director of Operational Excellence to join our team. In this role, you'll be responsible for managing the development and growth of Operation Analysts, ensuring they have the skills and expertise needed to advance our divisional missions and objectives.

You'll oversee the recommendations of the Operations Analysts team related to operational dashboards, SLAs, operating procedures, governance structures, and metrics for process and cost improvements. Additionally, you'll educate and enhance the capabilities of soft skills, technical skills, and business Domain Knowledge within the team.

Your responsibilities will also include supporting the hiring of personnel and performing performance reviews. If you're a strategic thinker with excellent leadership skills and a passion for driving excellence, we encourage you to apply.

What You'll Achieve
  • Manage the development and growth of Operation Analysts to advance divisional missions and objectives
  • Oversee recommendations related to operational dashboards, SLAs, operating procedures, governance structures, and metrics for process and cost improvements
  • Educate and enhance the capabilities of soft skills, technical skills, and business Domain Knowledge within the team
  • Support the hiring of personnel and perform performance reviews
Requirements

To be successful in this role, you'll need:

  • A strong background in operations management and leadership
  • Excellent communication and interpersonal skills
  • The ability to analyze complex data and develop actionable insights
  • Experience with process improvement and change management
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.