Amazon Support Engineer for Digital Content Delivery
hace 2 semanas
Job Summary
Amazon is seeking a skilled Support Engineer to join our Kindle Ingestion and Expansion (KIX) team. The successful candidate will provide technical support for our e-book distribution services, working closely with development teams to resolve issues and improve product quality.
Key Responsibilities
- Troubleshoot and resolve technical issues related to e-book distribution, including troubleshooting tasks and extensive problem-solving skills.
- Collaborate with development teams to identify and resolve defects, and implement fixes to improve product quality.
- Develop and maintain knowledge of our e-book distribution services, including technical documentation and user guides.
- Work with stakeholders to define and implement new features and services to enhance our e-book distribution capabilities.
- Participate in ongoing learning experiences to stay up-to-date with the latest technologies and industry trends.
Requirements
- 2+ years of experience in software development or technical support, preferably in a Linux environment.
- Strong problem-solving skills and ability to learn quickly.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
About Amazon
At Amazon, we are committed to furthering our culture of inclusion and embracing our differences. We believe in striking the right balance between personal and professional life, and we offer flexibility in working hours to support this. Our team is dedicated to supporting new members, and we strive to create an environment that celebrates knowledge sharing and mentorship.
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