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Salesforce Technical Lead

hace 2 meses

Xico, México Ecovadis A tiempo completo

About the Role

The Frontline Digital Transformation team at EcoVadis is seeking a seasoned Salesforce Technical Lead to drive improvements across business processes and spearhead the development of our Salesforce instance for Sales, Customer Success, Finance, Marketing, Customer Support, and Executive Management.

Key Responsibilities

  • Manage a team of Salesforce administrators to support the ongoing development and improvement of features
  • Oversee the configuration, support, maintenance, and improvement of our Salesforce instance and integrations
  • Collaborate with stakeholders to solve challenges, improve processes, and promote continuous improvement
  • Design and implement robust, intelligent, and scalable solutions with the right blend of declarative and custom development
  • Lead, coach, and guide team members by providing technical mentorship and removing roadblocks
  • Lead and manage the design, development, testing, and deployment of solutions that are robust, reliable, and performant
  • Work closely with operations and enablement teams to deliver on strategic initiatives
  • Collaborate with a wider team of Salesforce Administrators and Developers to deliver solutions that delight our users
  • Stay up-to-date with Salesforce releases and best practices to inform and recommend system improvements
  • Document system configuration and administrative processes
  • Build training and documentation to grow our Salesforce skills
  • Support the following Salesforce Products: Sales Cloud, Service Cloud, CPQ, Billing, and Pardot

Requirements

  • Minimum 5 years of Salesforce administrator experience
  • Salesforce Administrator certification
  • Certification in Revenue Cloud and/or Service Cloud
  • Post-secondary education in Computer Science, Business Administration, or relevant discipline or equivalent experience
  • Excellent written and verbal communication
  • Meticulous organization and task-driven nature
  • Exceptional consulting skills to fully understand requirements and pain points
  • Strong analytical skills and the ability to meet tight deadlines
  • Enthusiasm to learn a new, complex domain and the humility to ask for help when needed

About EcoVadis

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.