Data Cloud Technical Support Specialist

hace 2 semanas


Xico, México Salesforce A tiempo completo

Job Category: Customer Success

Salesforce is a customer-centric company that empowers individuals to thrive. We're seeking a skilled Data Cloud Technical Support Engineer to join our Premier Support team.

As a Data Cloud Technical Support Engineer, you will be the primary point of contact for customers experiencing challenges with Salesforce Data Cloud. Your responsibilities will include:

  1. Developing and maintaining technical expertise in Salesforce Data Cloud
  2. Demonstrating exceptional analytical, troubleshooting, and problem-solving skills
  3. Providing feature explanations and best practices
  4. Managing customer expectations and delivering exceptional customer experiences
  5. Actively participating in job-related training activities
  6. Researching, documenting, and prioritizing customer issues
  7. Creating and curating knowledge content

Required skills include:

  • Fluent proficiency in writing and speaking Spanish or Portuguese
  • Big Data experience
  • Database concepts, Data management (RDBMS), and SQL knowledge
  • Customer Support or Customer Service experience in a customer-facing role
  • Salesforce Certifications

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. We welcome all qualified applicants and are committed to creating an inclusive work environment.



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