Data Cloud Technical Support Specialist
hace 2 semanas
Job Category: Customer Success
Salesforce is a customer-centric company that empowers individuals to thrive. We're seeking a skilled Data Cloud Technical Support Engineer to join our Premier Support team.
As a Data Cloud Technical Support Engineer, you will be the primary point of contact for customers experiencing challenges with Salesforce Data Cloud. Your responsibilities will include:
- Developing and maintaining technical expertise in Salesforce Data Cloud
- Demonstrating exceptional analytical, troubleshooting, and problem-solving skills
- Providing feature explanations and best practices
- Managing customer expectations and delivering exceptional customer experiences
- Actively participating in job-related training activities
- Researching, documenting, and prioritizing customer issues
- Creating and curating knowledge content
Required skills include:
- Fluent proficiency in writing and speaking Spanish or Portuguese
- Big Data experience
- Database concepts, Data management (RDBMS), and SQL knowledge
- Customer Support or Customer Service experience in a customer-facing role
- Salesforce Certifications
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. We welcome all qualified applicants and are committed to creating an inclusive work environment.
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