Senior Software Engineering Manager

hace 1 mes

Ciudad de México, Ciudad de México Ford Brasil A tiempo completo
Senior Software Engineering Manager

At Ford Brasil, we're seeking a seasoned Senior Software Engineering Manager to lead our Application Support team. As a key member of our Engineering organization, you'll be responsible for maintaining an entrepreneurial mindset while working with our FPI Engineering team to understand the problem space, ideate and validate solutions, and deliver against our FPI roadmap.

This role will involve:

  • Providing technical leadership to solve problems and remove blockers for the teams.
  • Leading the Application Management, support and quality functions for customer-facing digital products and platform services in production.
  • Collaborating with development and business technology leaders to restore service during outages, identify mitigation strategies and plan critical maintenance with the goals to maximize uptime and productivity for Commercial customers.
  • Working closely with other stakeholders & teams across Ford Credit.
  • Reporting to the Director of NA Engineering.

Key Responsibilities:

  • Execute against the FPI roadmap and maintain an actionable backlog of user stories/tickets for the Application Management team.
  • Help the team and partners understand our iterative development approach and our focus on incrementally delivering value through careful and deliberate prioritization.
  • Balance capacity with prioritized backlog items and ensure that the team determines the application update goals.
  • Facilitate team review of proposed product or service updates/fixes against relevant policies, standards, and principles.
  • Ensure any escalations are handled, coordinated, and communicated with all impacted parties.
  • Monitor and act on System of Delivery metrics to improve team and product/service performance.
  • Co-ordinate with stakeholders to identify trends and help surface risks early in the process.
  • Manage and facilitate the plan for L1-L3 support, collaborate on deployments and call rotations.
  • Work with cross-domain teams to identify and orchestrate dependency resolution, align on production release windows, guidelines, and compliance policies.
  • Facilitate retrospectives to ensure teams understand what is working well for them and implement action items.
  • May also be assigned to perform other duties of the project depending on size and complexity.

Requirements:

  • Awareness of front-end and backend software technologies.
  • Understanding of cloud and digital platforms.
  • Experience with Lean and SAFe Agile methodologies.
  • Ability to quickly learn and apply new technologies.
  • Strong communication, collaborative skills, and the ability to teach others.
  • Proven ability to work closely with senior leadership.
  • Excellent communication skills with the ability to adapt your communication style to the audience.
  • Ability to work collaboratively and navigate complex decision-making in a rapidly changing environment.

Preferred Qualifications:

  • Bachelor's degree in Computer Science or a closely related field of study.
  • 8+ years of experience with progressive responsibilities in Production Application Support/Enhancements, Release Management, and Quality functions.
  • 2+ years of experience with lightweight product development methods such as user story mapping or rapid prototyping and knowledge of Agile software methodologies.
  • 2+ years of software development, project management, or business management is highly desirable.
  • 2+ years of leading application support team is highly desirable.
  • Ability to collaborate well with software engineers, designers, and business partners.
  • Previous success with ongoing support of large-scale production applications.
  • Curious about new technologies and exhibits a strong desire to learn.
  • Understanding of Release Management, Source Code repository management, CI/CD practices and tools (GitHub, Maven, Jenkins, etc.).
  • Knowledge of DevSecOps practices, deployment pipelines, APIs, and microservices.
  • Knowledge & Experience building scalable, resilient, and fault-tolerant applications in public/private cloud infrastructures.
  • Understanding of test automation leveraging testing tools such as Cypress, Newman Postman, Selenium, etc.
  • Understanding of Reliability metrics, SRE practices, and use of tools like Noble9.
  • Understanding of creating enterprise-scale monitoring and operational architecture using tools like Splunk, Dynatrace, Cloud Watch.
  • Understanding of Cloud Architecture, Cloud Security; Cloud platforms, Automation (Ideally GCP).
  • Past experience managing packaged solution applications with third parties like Origami/DuckCreek/Guidewire preferred.
  • P&C Insurance industry experience required.
  • Open to travel.

Ford Motor Company is an Equal Opportunity Employer, committed to a diverse workforce, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability.

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