Senior Functional Analyst In Trade Surveillance
hace 1 mes
At Metrio, we're seeking a skilled Senior Functional Analyst to join our Trade Surveillance Team. As a key member of our team, you'll be responsible for providing exceptional client services to financial institutions. Your primary focus will be on delivering high-quality support via our internal ticketing system, ensuring clear and concise communication with clients.
Key Responsibilities:
- Provide end-to-end client support via JIRA, ensuring timely resolution of issues and maintaining open communication with clients.
- Collaborate with global cross-functional teams to ensure seamless coordination and problem-solving.
- Develop and deliver product training to internal staff and clients, enhancing their understanding of our services.
- Build, modify, and review documentation to ensure accuracy and clarity.
- Review and summarize product improvement requests from clients, working closely with the Product Management team to implement changes.
Requirements:
- Attention to detail, with the ability to work in a fast-paced environment.
- Ownership and analytical approach to solving complex issues.
- Previous experience working with remote and cross-functional teams.
- Proficiency in MS Office package.
- Excellent English verbal and written skills.
Preferred Qualifications:
- Financial market and trading knowledge, or a degree in Finance or a related field.
- Experience in a client-facing role, with confidence in attending client meetings and representing the company.
We're committed to building a diverse and inclusive workforce, and we believe that our employees are our greatest asset. If you're passionate about delivering exceptional client services and working in a dynamic environment, we encourage you to apply for this exciting opportunity.
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