Senior Business Analyst
hace 4 semanas
We are seeking a highly skilled Senior Business Analyst to join our team at Nasdaq. As a key member of our support team, you will play a critical role in providing expert-level functional support to our clients.
Key Responsibilities:
- Investigate and resolve client issues efficiently, utilizing our Case Management System, phone, or zoom.
- Collaborate with the Customer Success Manager, Product, and Customer Delivery teams to share customer insights and identify areas for improvement.
- Communicate progress on raised issues, ensuring timely delivery of solutions to meet client expectations.
- Generate MI reports using Case Management System, Confluence, and Excel tools.
Requirements:
- 3-5 years of first-line support experience.
- Experience working on IT applications/systems, preferably business reporting applications.
- Business reporting concepts and ability to work with minimal supervision.
- Strong problem-solving skills, attention to detail, and accuracy.
- Previous finance industry experience and understanding of key financial products.
Desired Skills:
- Bachelor's degree in Finance, Mathematics, Economics, Computer Science, or equivalent field.
- Oracle, Microsoft SQL Server knowledge/practical experience.
- Microsoft Excel experience (V-lookup, H-lookup).
About Nasdaq:
Nasdaq is a global leader in technology and innovation, committed to breaking down barriers to inclusive prosperity. We prioritize our employees' success, offering a total rewards program that supports every aspect of their lives.
At Nasdaq, we value diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and empowered to succeed.
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