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Global Logistics Service Agent
hace 1 mes
Job Description
This position is an opportunity to join Expeditors' Critical Logistics Services (CLS) Customer Service Team. As a key member of the team, you will provide exceptional customer service to our clients across various industries, including aviation, automotive, pharmaceutical, retail, and technology.
The CLS Customer Service Team is responsible for supporting critical logistics shipments, aircraft on ground shipments, and other specialized logistics service offerings. Your primary responsibility will be to become a subject matter expert for each of your customers and ensure we are executing at the highest levels of service.
To be successful in this role, you must have strong interpersonal skills and be responsible for delivering exceptional customer service across all your accounts. Your duties will include tracking and tracing customer shipments, bookings, critical shipment oversight, and proactive communication with Expeditors' districts and service providers.
Key Responsibilities
- Promote company culture and ensure a positive workplace environment
- Provide quality customer service, answer customer enquiries, handle customer complaints, and manage escalations
- Have a sense of urgency mindset to ensure customer expectations and service requests are answered timely and accurately
- Coordinate with Expeditors' districts to gather information on customer shipments and ensure communication with customers
Qualifications
Desired qualifications include a high school diploma, proficiency in Microsoft products, ability to present and communicate work to diverse audiences, and fluency in English and Spanish (if applying in Mexico). Additionally, one year of customer service experience and one year of logistics-related experience are required. Qualifications in supply chain management or logistics (IATA/FIATA) are also desired.