Customer Service Expert for Critical Logistics Services
hace 3 días
This role is part of Expeditors' Critical Logistics Services Customer Service Team (CLS CS), which provides support to major customers in various industries. Your main responsibility will be to become a subject matter expert for each customer and ensure exceptional service delivery.
Main Responsibilities:- Track and trace shipments, bookings, and critical shipments
- Provide proactive communication with districts and service providers to ensure timely and accurate information for customers
Key Qualifications:
- High school diploma or equivalent
- Proficiency in Microsoft products (e.g., Office Suite, SharePoint)
- Excellent communication and presentation skills
- Fluency in English and Spanish (for Mexico-based positions)
- 1 year of customer service experience and 1 year of logistics-related experience
- Qualifications in supply chain management or logistics (IATA/FIATA preferred)
Benefits:
- IMSS & vacation - according to Mexico Federal Labor Law
- Medical insurance
- Life insurance
- Basic needs vouchers
- Employee Stock Purchase Plan
- Paid overtime
- Training and Personnel Development Program
- Aguinaldo - above the legal requirement
- Utilidades-Profit bonus
Salary: $45,000 per year, based on location and experience.
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