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hace 2 meses
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hunter Douglas. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their orders are fulfilled efficiently and effectively.
Key Responsibilities- Order Management: Collect information from service departments to recognize the status of orders and respond to customer requests within the established response time.
- Special Order Processing: Process special customer requests, including accelerations, changes, updates, routing, stock controls, and holds.
- Communication: Communicate with clients via various channels, including telephone, email, and web, to ensure timely and effective resolution of issues.
- Production Support: Assist production staff in translating special order instructions and coordinate shipping methods with the logistics department for special orders.
- Order Closure: Monitor and follow up on overdue orders to ensure their closure and approve or deny shipments according to stock availability and the workload of the production department.
- System Updates: Update the system with the status of the latest orders and coordinate and resolve order entry problems with the customer service and service departments.
- Experience: One year of experience in a similar position.
- Language Skills: Bilingual English-Spanish (80% proficiency).
- Education: High school/university degree.
- Technical Skills: Advanced office domain.
- Competitive Salary: A competitive annual salary.
- Bonus Target: A bonus target range of 5%.
- Benefits Package: A generous benefits package, including medical, dental, vision, and life insurance.
- Professional Growth: A company culture that prioritizes internal development and professional growth.
- Time Off: Time off with pay (3 days annual).
- Christmas Bonus: A Christmas bonus.
- Savings Fund: A savings fund.
