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IT Operations Lead

hace 2 meses

Saltillo, Coahuila de Zaragoza, México Johnson Controls International A tiempo completo

As a key member of the Johnson Controls International IT team, the IT Operations Lead - Systems Manager will report directly to the Sr. Manager of IT Operations for Time and Attendance Applications.

Responsibilities will include the execution of operational aspects related to Kronos Workforce Central and our related time systems.

The IT Operations Lead - Systems Manager will coordinate with a world-class, global operations team to perform system configuration updates, monitor system performance, conduct audits for data accuracy and compliance, and address any system issues that arise.

Key responsibilities include:

  • Managing system configurations such as Pay Codes, Pay Rules, Work Rules, Holiday Credits, and Workforce Genies.
  • Troubleshooting and resolving system issues, working closely with vendors or internal IT teams to implement timely resolutions.
  • Collaborating with cross-functional teams to gather user requirements, assess system capabilities, and provide recommendations for system enhancements or improvements.
  • Prioritizing user requirements by addressing the needs of different stakeholders and user groups, including collecting feedback and providing training/assistance where necessary.
  • Ensuring that IT systems and infrastructure are secure and compliant with relevant regulations and industry standards.
  • Documenting and enforcing system standards, procedures, and policies.
  • Staying up to date on industry trends and best practices related to IT operations, as well as understanding and adapting to new technological developments.

The ideal candidate will be able to effectively engage and connect with others in a team setting or when interacting with our business users.

**Requirements**

  • Bachelor's degree
  • Experience in timekeeping systems such as Kronos Workforce Central and UKG Dimensions
  • Experience in Certified Payroll Reporting
  • Experience in Incident management, Change management, and Release management
  • Experience in ERP systems including GL and PA modules
  • Experience in SQL and Oracle PL/SQL
  • Ability to create visually appealing and engaging presentations
  • Expertise in creating SharePoint sites that are intuitive, user-friendly, and customized to meet the specific needs and preferences of our users
  • Ability to foster collaboration, promote teamwork, and bridge gaps between different areas of the organization
  • Ability to easily adapt to changing circumstances and embrace new challenges