IT Service Delivery Specialist

hace 1 mes


Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

We are seeking a highly skilled IT Service Delivery Specialist to join our Field Operations team at Johnson Controls. As an integral part of our organization, you will be responsible for delivering high-quality IT services to support the success of our business units.

Estimated Salary: $60,000 - $80,000 per year.

About the Role

This is a field-based role that requires strong communication and problem-solving skills. You will work closely with cross-functional teams to identify and resolve technical issues, implement new technologies, and improve overall IT service delivery.

Key Responsibilities
  • Deliver IT services in accordance with Service Level Agreements (SLAs) using JCI Service Management toolset
  • Provide technical support for end-user devices, network infrastructure, and other IT systems
  • Implement and maintain hardware and software solutions to meet business needs
  • Collaborate with vendors and internal stakeholders to ensure seamless service delivery
  • Communicate proactively with customers to manage expectations and resolve issues
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Information Technology or related field
  • At least 1 year of experience in IT field support or related role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Familiarity with Power BI and Power Apps (desired)
What We Offer

In return for your expertise, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about delivering exceptional IT services and have a customer-centric approach, we encourage you to apply for this exciting opportunity.



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