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We are seeking a highly skilled IT Administrator to join our Technology team. In this role, you will be responsible for managing various aspects of our IT environment, including Office 365 administration, helpdesk support, Azure VM management, onboarding/offboarding tasks, asset database management, VPNs, and basic cloud networking.
Responsibilities:- Provide helpdesk support to employees for IT-related issues, troubleshooting hardware and software problems, and providing timely resolutions.
- Manage Azure VMs used by some employees, including provisioning, monitoring, and troubleshooting.
- Develop and manage onboarding and offboarding tasks for new and departing employees, including setting up accounts, access permissions, and equipment provisioning.
- Maintain and implement a database of assets, including hardware, software licenses, and other IT resources.
- Provide basic support for VPNs and assist with troubleshooting connectivity issues.
- Assist with basic cloud networking tasks, such as configuring virtual networks and managing security groups.
- Develop, suggest, and implement IT processes and protocols as needed to improve the efficiency of IT tasks.
- Strong English speaking and writing skills and experience with desktop support using online remote tools.
- Demonstrable experience either through past work, certifications, degrees, or other examples.
- Minimum of 5 years of experience in IT administration or a related role.
- Proficiency in Office 365 administration, including experience with Exchange Online, SharePoint, and Teams.
- Strong understanding of Azure Virtual Machines (VMs) and experience with Azure administration.
- Experience with helpdesk support and ticketing systems.
- Knowledge of onboarding/offboarding processes and best practices.
- Familiarity with asset management principles and tools.
- Basic understanding of VPNs and networking concepts.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.
We offer a competitive salary and comprehensive benefits package, including 100% of salary registered at IMSS.
