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Senior Director, Delivery Operations

hace 2 meses

Veracruz, Veracruz-Llave, México Refinitiv A tiempo completo

**About the Role**

We are seeking a highly experienced Senior Director, Delivery to lead our Commercial Engineering team at Refinitiv. As a key member of our leadership team, you will be responsible for defining the strategic direction for delivery operations, including setting long-term goals, defining product delivery models, and identifying opportunities for growth or improvement.

**Key Responsibilities**

• Define Strategy: Establish the strategic direction for delivery operations, including setting long-term goals, defining product delivery models, and identifying opportunities for growth or improvement.

• Leadership and Team Management: Lead and manage teams responsible for the delivery of products or services, including hiring, training, coaching, mentoring, and developing staff.

• Customer Relationship Management: Build and maintain strong relationships with internal Product Teams, understanding their needs, and ensuring that the delivery meets or exceeds their expectations.

• Alignment with Business Objectives: Ensure that delivery strategies are aligned with the broader business objectives of the company, such as revenue targets, customer satisfaction goals, and Agile delivery methodology.

• Process Improvement: Continuously assess and improve delivery processes to increase efficiency, reduce costs, and enhance quality.

• Stakeholder Communication: Communicate effectively with all stakeholders, including internal Product customers, team members, and senior management, to ensure transparency and buy-in for delivery strategies.

• Innovation: Encourage innovation in service delivery methods to stay competitive and meet changing market demands.

• Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of delivery operations and make data-driven decisions.

• Risk Management: Identify potential risks to delivery timelines, budgets, or quality, and develop strategies to mitigate these risks.