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Service Operations Manager

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

Required Qualifications

  • Proficient in C1 English
  • Relevant experience in project management and service delivery, ideally within the IT sector
  • Bachelor's degree in Computer Science, Business Administration, Economics, or a related discipline
  • Excellent customer orientation and business acumen
  • Strong leadership and supervisory capabilities

Key Responsibilities

  • Direct the assigned team to fulfill all obligations of the client agreement, including defining, planning, monitoring, and successfully managing the designated project and objectives
  • Act as the primary operational contact for clients, addressing all operational matters pertinent to each project
  • Assess and enhance service delivery processes and results to guarantee efficiency and cost-effectiveness
  • Identify and refine processes/services, initiating necessary improvements
  • Manage client expectations effectively
  • Provide mentorship and training to onsite and dispatch support teams
  • Oversee both technical and non-technical teams, address reliability challenges, track progress, monitor KPIs, and manage financial resources

About Hemmersbach

Hemmersbach specializes in IT infrastructure services across over 190 countries with 50 subsidiaries. We exclusively serve leading firms in the IT industry. Our commitment goes beyond customer satisfaction; we strive to make a positive impact: 20% of our profits are dedicated to our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family initiatives. This is why Hemmersbach is recognized as The Social Purpose IT Company.