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Customer Service Representative

hace 2 meses


Guadalajara, Jalisco, México Ibm A tiempo completo

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IBM. As a key member of our Call Center Service Operations, you will be responsible for providing exceptional service to our clients, resolving complex technical issues, and collaborating with our operations team to drive process improvements.

Key Responsibilities

  • Support day-to-day service delivery, ensuring compliance with operational metrics and quality standards.
  • Utilize strong communication skills to effectively engage with external customers, vendors, and senior management.
  • Demonstrate flexibility to work in different shifts as required, including Sunday through Saturday, 9am to 11pm EST.
  • Collaborate with the operations team to implement process improvements, ensuring consistent and efficient service delivery.
  • Contribute to transformation initiatives under the guidance of senior team members.

Requirements

  • Proficiency in English and native fluency in Spanish, both written and spoken.
  • Excellent communication skills, problem-solving ability, and a strong focus on providing exceptional customer service.
  • Preferably supporting clients with US operations (B2C).
  • 0-6 months of experience in Customer Service / Call Center roles.

About IBM

IBM Consulting is IBM's consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration.

What We Offer

  • A dynamic and growth-oriented work environment.
  • Continuous learning and development opportunities.
  • A collaborative and inclusive team culture.
  • Opportunities for career growth and advancement.

Join Our Team