Customer Project Manager

hace 1 mes


Ciudad de México, Ciudad de México Schneider Electric Norge AS A tiempo completo

About the Role:

As a Customer Project Engineer at Schneider Electric Norge AS, you will be responsible for managing ETO Customer projects of low complexity from project transfer to project close-out. Your focus will be on CCO Gross Margin, Customer Satisfaction, and Risks Management.

Main Responsibilities:

  • Organize and plan projects, monitor and control progress and budget, manage risks and opportunities, and manage relationships with customers and main suppliers.
  • Execute projects in full compliance with ETO CPP Process and ETO Toolbox, coordinating with Supply Chain, Manufacturing, Project Engineering, and Project Buyer departments.
  • Review technical specifications and make decisions on technical comments raised by customers.
  • Monitor and control project progress to ensure on-time delivery, using tracking board tools and escalating risks of delay during SIM meetings.
  • Manage project risks and opportunities by assessing, identifying, mitigating, and controlling potential situations that could impact project performance.
  • Monitor and control project margin deviation during the project execution phase, accountable for project margin deviation.
  • Manage Variation Order and Claim process for both customers and main suppliers, obtaining Variation Orders for any deviation from the contractual scope.
  • Maintain a positive relationship with customers, communicate regularly, and manage the FAT event and realize the FAT NPS.
  • Communicate effectively with the project team and other departments of the plant.

Requirements:

  • Bachelor's degree in Industrial Engineering, International Business, Administration, or related field.
  • Project Management course or diploma.
  • Previous experience in Project Management, Customer Service, Supply Chain, or Quality.
  • Advanced English level.
  • Proactive attitude, Customer Service Mindset, and emotional intelligence.
  • Experience with an ERP system.

Working Conditions: Full-time position.


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