Customer Experience Champion

hace 1 semana


Guadalajara, Jalisco, México Nextiva A tiempo completo

Redefine customer experiences with Nextiva.

As a Customer Advocate Specialist, you will play a critical role in shaping the future of our company by providing exceptional support to our clients. You will be responsible for building strong relationships with our customers, identifying opportunities for growth and improvement, and driving business results through effective communication and collaboration.

We are seeking a highly motivated and customer-focused individual who is passionate about delivering amazing experiences. If you have a proven track record of success in customer-facing roles, excellent communication skills, and a drive to exceed expectations, we encourage you to apply.

About the Role:

  • Serve as the primary point of contact for clients/customers, using in-depth knowledge of their industry and/or business processes to drive adoption and utilization of company products.
  • Demonstrate product features beyond central functionality to help customers achieve specific business results and maximum value from our products.
  • Identify opportunities and close additional revenue from assigned clients, including upselling and cross-selling of related products.
  • Ensure best practices are adopted for product use and handle escalations as needed.

What We Offer:

At Nextiva, we believe in recognizing and rewarding our top performers. As a Customer Advocate Specialist, you can expect a competitive salary range of $60,000 - $80,000 per year, depending on your level of experience and qualifications.

We also offer a comprehensive benefits package, including major health insurance, vision and dental coverage, life insurance, and paid time off. Our culture is forward-thinking, customer-obsessed, and built on an unwavering belief that connection fuels business and life.

Requirements:

  • 2+ years of experience in customer-facing phone support, retention, upselling, and account management.
  • Proven track record of success with a verifiable history of exceeding growth and customer satisfaction goals.
  • Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness.
  • Solution-oriented mindset to understand and solve complex customer issues.
  • Excellent communication skills, both written and verbal, with understanding of situational best practices.

Competencies:

Oral/Written Communication, Strategic Perspective, Skilled Negotiation, Diagnostic Information Gathering, and Analytical Thinking.

Why Choose Nextiva?

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. Join us in redefining the future of customer experiences and drive your career forward with Nextiva



  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Experience a New Level of Customer ExcellenceWe are seeking a seasoned Custome Experience Champion to join our team at Nextiva. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences that drive loyalty and growth.About the Role:Serve as a primary point of contact for customers, providing expert...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Unlock Your Potential as a Customer Advocate SpecialistRedefine the future of customer experiences, one conversation at a time.We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.Our culture is forward-thinking,...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    At Nextiva, we're redefining the future of customer experiences, one conversation at a time. Our first-of-its-kind, conversation-centric platform unifies team collaboration and customer experience in one place.We're a forward-thinking company that's built on an unwavering belief that connection fuels business and life; connections to our customers with our...


  • Guadalajara, Jalisco, México F5 A tiempo completo

    About the RoleF5 is committed to making the lives of our customers and their customers better.This opportunity is a chance to be part of a diverse community where individuals can thrive.


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Redefine the future of customer experiences.We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life;...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    Helpware is a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team of professionals leverages empowered teams, innovative solutions, and technologies to deliver best-in-class services.About the Role:We are seeking an experienced Customer Experience Specialist to join our Helpware team in Guadalajara,...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    **About Helpware**:We’re a technology-driven company with a global presence, providing Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.**Position...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Role OverviewWe are seeking an experienced Customer Experience Ambassador to join our team at Nextiva. This role is a critical part of our customer-facing team, responsible for providing exceptional service and support to our customers.


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    About UsNextiva is a leading provider of customer and team communication solutions, trusted by over 100,000 companies worldwide since its founding in 2008.Job SummaryWe are seeking a highly skilled CUSTOMER EXPERIENCE AMBASSADOR to join our team. As a key member of our Customer Care department, you will be responsible for delivering exceptional customer...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    We are seeking a highly skilled and customer-focused Customer Experience Associate to join our team. As a representative of our client's brand, you will be responsible for providing exceptional support to customers through various channels.Key Responsibilities:Resolve customer inquiries and issues in a timely and professional mannerProvide personalized...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Redefine Customer InteractionsAt Nextiva, we're transforming the way businesses connect with their customers. As a Customer Account Manager, you'll be at the forefront of this revolution, driving growth and delivering exceptional experiences.Your Key Responsibilities:Develop and execute sales strategies to expand our customer baseBuild and maintain strong...


  • Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    Position OverviewThe Client Success Partner oversees a portfolio of accounts, ensuring an exceptional customer experience by measuring NPS, net revenue retention, referrals, and product usage indicators.This role is the key contact point for customer relationships on Diligent products, performing hands-on account management activities and collaborating with...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareWe are a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines, providing Customer Experience & Operational Support for modern companies.Our mission is to deliver best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.Job OverviewWe are...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Customer Experience SpecialistRedefine the future of customer experiences with Nextiva. As a Customer Experience Specialist, you will be the primary point of contact for clients, using your in-depth knowledge of their industry and business processes to drive adoption and utilization of our products. You will demonstrate product features beyond central...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Redefine the future of customer experiences with Nextiva. As a Senior Customer Advocate, you will be part of a forward-thinking team that unifies team collaboration and customer experience in one place.We are changing the game with a conversation-centric platform powered by AI and built by amazing humans. Our culture is customer-obsessed, built on an...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About Our ClientOur client is the world's most personal music streaming service, offering 53 million tracks and a global presence in over 180 countries.We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service worldwide...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Redefine Customer Interactions with NextivaWe're revolutionizing the way businesses connect with their customers. As a key member of our team, you'll play a vital role in shaping the future of customer experiences.About the RoleAs a Customer Experience Specialist, you'll be responsible for delivering exceptional customer service and building strong...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Redefine the future of customer experiences.We're revolutionizing the way companies connect with their customers through a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place, powered by AI and built by amazing humans.Our...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    About NextivaEstablished in 2008 and headquartered in the US, Nextiva is a leading provider of customer experience solutions.Job SummaryWe are seeking a highly motivated Senior Customer Advocate to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional support to our clients and driving business...


  • Guadalajara, Jalisco, México Nextiva A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior Customer Experience Strategist to join our team at Nextiva, a leading provider of cloud-based communication and collaboration solutions. As a key member of our customer experience team, you will be responsible for driving business growth through exceptional customer service, strategic planning, and...