Technical Lead for Support Engineering
hace 4 semanas
Audible is seeking a highly skilled Support Engineering Manager to lead our team of technical experts and ensure the delivery of exceptional support to our customers.
About This Role
This position involves:
- Providing technical leadership for the support engineering organization
- Developing and maintaining a deep understanding of the business and its supported services
- Collaborating with the development and QA teams to improve service supportability, scalability, and performance
- Leading initiatives to increase efficiency and scalability across multiple services
- Managing team-wide outages and ensuring accurate documentation and timely resolution
- Defining and driving aggressive SLAs through metrics creation and analysis
- Conducting team planning and reviews
- Staying up-to-date with the latest technologies and best practices to drive operational excellence
About Audible
Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our hybrid workplace model gives employees the flexibility to work from either our office space or remotely. For more information, please visit our website.
Basic Qualifications
- 2+ years of people management experience leading system development teams
- Proficiency in one or more general-purpose programming languages, such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, or Go
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience engaging and influencing senior leaders using both verbal and written communication tools
Preferred Qualifications
- Expertise in operational excellence, security compliance, and distributed systems' resiliency
- Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Expertise in operations of highly available and scalable software systems with large customer bases
- Strong verbal and written communication abilities
- Ability to drive effective teamwork, collaboration, and commitment
- Strong analytical problem-solving and troubleshooting skills
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