Technical Lead for Support Engineering

hace 4 semanas


Xico, México Audible A tiempo completo

Audible is seeking a highly skilled Support Engineering Manager to lead our team of technical experts and ensure the delivery of exceptional support to our customers.

About This Role

This position involves:

  • Providing technical leadership for the support engineering organization
  • Developing and maintaining a deep understanding of the business and its supported services
  • Collaborating with the development and QA teams to improve service supportability, scalability, and performance
  • Leading initiatives to increase efficiency and scalability across multiple services
  • Managing team-wide outages and ensuring accurate documentation and timely resolution
  • Defining and driving aggressive SLAs through metrics creation and analysis
  • Conducting team planning and reviews
  • Staying up-to-date with the latest technologies and best practices to drive operational excellence

About Audible

Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our hybrid workplace model gives employees the flexibility to work from either our office space or remotely. For more information, please visit our website.

Basic Qualifications

  • 2+ years of people management experience leading system development teams
  • Proficiency in one or more general-purpose programming languages, such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, or Go
  • Experience designing, building, operating, and managing large-scale distributed systems or web services
  • Experience engaging and influencing senior leaders using both verbal and written communication tools

Preferred Qualifications

  • Expertise in operational excellence, security compliance, and distributed systems' resiliency
  • Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
  • Expertise in operations of highly available and scalable software systems with large customer bases
  • Strong verbal and written communication abilities
  • Ability to drive effective teamwork, collaboration, and commitment
  • Strong analytical problem-solving and troubleshooting skills


  • Xico, México Amazon A tiempo completo

    About the RoleAt Audible, we believe that stories have the power to transform lives. Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up Audible's platform.We are seeking a Support Engineering Manager to anticipate and seek out...


  • Xico, México Capital One A tiempo completo

    We are seeking a highly skilled Technical Lead for our iOS Engineering team to join us in Mexico. As a key member of the team, you will be responsible for driving the development of cutting-edge mobile applications and leading a team of engineers to deliver high-quality products.Capital One is a leader in financial technology, and our iOS Engineering team is...


  • Xico, México Amazon A tiempo completo

    About the RoleWe're seeking a highly skilled Support Engineering Manager to join our team at Audible. As a key member of our technology organization, you'll play a critical role in connecting our listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up our platform.As a Support Engineering...


  • Xico, México Citi A tiempo completo

    Overview:Citi seeks a seasoned Technical Lead Analyst to join our Applications Support team. As a key member of our IT organization, you will play a critical role in ensuring the smooth operation of our applications and systems.About the Role:We are looking for a highly skilled and experienced Technical Lead Analyst who can provide technical leadership and...


  • Xico, México Jabil A tiempo completo

    Job SummaryAs a Manufacturing Engineering Lead at Jabil, you will be responsible for leading the Manufacturing Engineering Department in operating with a high level of efficiency, integrity, and enthusiasm. Your goal will be to achieve excellence in all endeavors and drive continuous improvement.Key ResponsibilitiesLead and manage the Manufacturing Engineers...


  • Xico, México Ltimindtree A tiempo completo

    **Job Requirements**:We are seeking a highly skilled Technical Lead to join our team at Ltimindtree. As a Technical Lead, you will be responsible for leading a team of software engineers and collaborating with clients to deliver high-quality solutions.**Key Responsibilities:**Lead a team of software engineers and provide technical guidance and...

  • Lead Engineering Manager

    hace 4 semanas


    Xico, México Equinox Engineering A tiempo completo

    **Equinox Engineering - Professional Opportunity****Role Summary:**We are seeking an experienced Lead Engineering Manager to join our team at Equinox Engineering in Mexico City. This is a key leadership position responsible for ensuring that department practices align with the organization's policies and procedures.**Key Responsibilities:**Develop and use...


  • Xico, México Amazon A tiempo completo

    About This RoleAt Audible, we believe stories have the power to transform lives. Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up Audible's platform.Key ResponsibilitiesAs a Support Engineering Director, you'll anticipate and seek...


  • Xico, México Kion Group Ag A tiempo completo

    We are seeking a highly skilled Lead Controls Engineer for Technical Support to join our team in Mexico.The successful candidate will have extensive experience working in the material handling industry and expertise in PLC logic to troubleshoot and resolve complex issues.The role involves participating in the support of Large-size Complex conveyor systems...


  • Xico, México Fantasiasmiguel A tiempo completo

    Job Role: Technical Lead for Software DevelopmentAbout the Job:As a Technical Lead in Software Engineering, you will be responsible for leading a team of software developers to deliver high-quality software solutions. You will work closely with cross-functional teams to design, develop, and deploy software systems.Key Responsibilities:- Lead a team of...


  • Xico, México Jabil Circuit A tiempo completo

    Job SummaryWe are seeking a highly skilled Manufacturing Technical Lead to join our team at Jabil Circuit. This is a challenging role that requires strong technical leadership and excellent communication skills.About the Role:Provides primary liaison support between engineering and manufacturing for the transfer of customer documents to manufacturing...

  • Technical Support Leader

    hace 4 semanas


    Xico, México Gigamon A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Manager to lead our team of Technical Support Engineers in providing exceptional post-sales support to our end users and partners. This role is based in Mexico City and requires a strong ability to manage both technical and managerial tasks while working effectively under pressure.Your Key...


  • Xico, México Ltimindtree A tiempo completo

    Technical Lead Role for a Software Engineering TeamWe are seeking an experienced Technical Lead to oversee a software engineering team. As a key member of our team, you will be responsible for collaborating with clients, delegating tasks, and leading the team to achieve project goals.The ideal candidate will have hands-on experience with Java, REST, Spring,...

  • Technical Support Manager

    hace 3 semanas


    Xico, México Gigamon A tiempo completo

    About the RoleWe are seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to Gigamon end users and partners.Key ResponsibilitiesManage support teams in Mexico, providing 24/7/365 support to global customers and partners.Ensure a best-in-class customer experience through consistent...


  • Xico, México Gigamon A tiempo completo

    About the RoleGigamon is seeking a Technical Support Manager to lead a team of Technical Support Engineers dedicated to providing post-sales support to our end users and partners.Key ResponsibilitiesManage support teams in Mexico, providing 24/7/365 support to global customers and partners.Ensure a best-in-class customer experience through consistent...


  • Xico, México Pareto Securities As A tiempo completo

    We are seeking a highly skilled Principal Engineer to lead the development of our subsea solutions. As a key member of our R&D team, you will be responsible for driving and promoting subsea solutions from a technical perspective, both internally and externally. Your role will involve serving as the technical project manager of strategic subsea projects,...


  • Xico, México Qualtrics A tiempo completo

    At Qualtrics, we strive to deliver exceptional frontline experiences for our clients. Our Engineering Services team plays a vital role in this mission, and we're looking for a skilled Support Engineer to join our team.As a Support Engineer, you will be responsible for identifying trends and building solutions to reduce the effort needed to support custom...


  • Xico, México Nexum A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Nexum in Mexico City. This role involves providing expert technical support and collaboration with internal teams to resolve complex issues.Salary RangeThe estimated salary for this position is $80,000 - $120,000 per year, depending on experience and...


  • Xico, México Schweitzer Engineering Laboratories A tiempo completo

    Job DescriptionAt Schweitzer Engineering Laboratories, we are seeking a skilled Technical Sales Specialist to join our team. In this role, you will be responsible for managing and developing relationships with customers and channel partners.Key Responsibilities:Develop and maintain strong knowledge of all SEL products and teach customers about SEL technology...


  • Xico, México Ford A tiempo completo

    As a Senior Engineering Manager for Ford Pro Insure, you will lead the Application Management, support and quality functions for customer-facing digital products and platform services in production. This role requires technical leadership to solve problems and remove blockers for the teams. You will collaborate with development and business technology...