Claims Quality Assurance Specialist

hace 3 semanas


Xico, México American International Group A tiempo completo

About American International Group

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American International Group, Inc. (AIG) is a leading global insurance organization with operations in approximately 70 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

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We're committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

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Reimagining Insurance at AIG

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AIG is a global leader in commercial and personal insurance solutions, offering a wide range of products and services through a diversified, multichannel distribution network. We're thinking in new and innovative ways to deliver ever-better solutions to our customers.

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The Role of the FNOL Analyst

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The FNOL Analyst reports to the FNOL Claims manager and plays a critical role in ensuring the quality and response of claims data. The primary purpose of the job is the initial recording of FNOL (first notice of loss) information, including data analysis, validation, and selection of coverage to be affected for recording.

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Key Responsibilities

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  • Data analysis for new claims received ">
  • Data validation entered in the FNOL module and selection of coverage to be affected for recording ">
  • Initial reserving and policy application or search in OV ">
  • Non-recorded monthly review and payment of fees in VBA claims ">
  • Documentation and reporting, including loss notice and acknowledgement letter generation ">
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Required Skills and Qualifications

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The ideal candidate will have a Bachelor's degree completed or partial progress (min 50 %), adjusting experience in lower-level complexity claims (1 year), and ability to prioritize and multi-task effectively in a fast-paced environment. Proficiency in Desk Management, phone 'etiquette', time management, and dealing with difficult internal customers is also required.

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A Competitive Salary Package

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We offer a competitive salary package, estimated to be around $60,000 per annum, depending on location and experience. This includes benefits such as health insurance, retirement plans, and paid time off.

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Become Part of a Dynamic Team

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AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories. Join our dynamic team and contribute to shaping the future of insurance.



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