Senior Quality Assurance Specialist

hace 3 días


Xico, México Hsbc A tiempo completo

- Job Description

Hsbc is currently seeking an experienced professional to fill the role of Senior Quality Assurance Specialist. This position is responsible for ensuring that cases are audited in accordance with Independent Quality Function procedures and respective line of business procedures.

- Responsibilities

  • Be informed of all procedural changes and implement the required changes in the quality assurance process.
  • Identify, log, and discuss findings with Quality Function management, Production teams as applicable.
  • Generate, coordinate the preparation of metrics on errors and feedback.
  • Facilitate accreditation/certification process with in Quality Function.
  • Provide logical justification for the decisions taken when completing the CMB profile.

- Requirements

  • Bachelor's degree or with equivalent industry/functional experience.
  • Minimum 4 to 6 years of experience in an equivalent role.
  • Prior experience in working on High Complex RM Managed commercial clients will be an added advantage.


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