Massage Therapist/Masseur

hace 1 semana

Ciudad de México, Ciudad de México Hilton Worldwide, Inc. A tiempo completo
Job Summary

We are seeking a skilled Massage Therapist/Masseur to join our team at Hilton Mexico City Reforma. As a key member of our spa team, you will be responsible for providing exceptional massage and spa services to our guests.

Key Responsibilities
  • Provide professional massage and spa treatments to guests, including body and facial treatments, massages, and home care advice.
  • Maintain high standards of cleanliness and safety in the spa department.
  • Report any maintenance issues to the Front Office Manager.
  • Assist in all areas of spa operations as requested by the Front Office Manager.
  • Stay up-to-date on current and future spa services offered by the hotel.
  • Ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
  • Provide efficient guest service from point of arrival to check out, including booking, changing, and canceling appointments and upselling retail.
  • Accurately schedule all massage reservations, changes, confirms, and cancellations.
  • Process all billing and posting for spa and retail services, reporting any overages and shortages to the Front Office Manager.
  • Explain spa treatment menu and packages to guests.
  • Greet and welcome all incoming and outgoing guests and staff in accordance with brand standards.
  • Maintain the quality of service and overall appearance of locker areas, lounge area, and restrooms.
  • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room, and restrooms.
  • Stock water and other beverages and set up and break down beverage and fruit stations.
  • Assist guests and provide personal training sessions, if necessary.
  • Maintain the Fitness center: look after equipment and coordinate with Precor representative for maintenance and product updates.
  • Ensure audio-visual equipment is well maintained and in good condition.
  • Provide courteous and efficient guest service from point of arrival through check out.
  • Orient guests through our Fitness facility, greet guests, and provide personal guest service.
Requirements
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Experience in hospitality or customer service industry is required.
  • Ability to read, write, speak, and understand the English language to effectively communicate with guests.
  • Ability to speak effectively in front of groups of customers or employees of organization.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • At least 1 year experience in the spa or hospitality industry.
Preferred Qualifications
  • Experience in a resort or wellness-related field.

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