Dir-Sales I

**Job Summary**

As a Sales Director at Marriott International, Inc, you will lead and manage all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.

**Key Responsibilities**

• Leads and manages all day-to-day activities related to the sales function.
• Builds long-term, value-based customer relationships.
• Achieves personal booking goals and makes recommendations on booking goals of direct reports.
• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Develops and implements a sales plan addressing revenue, customers, and the market for the segment led by the DOS.
• Assists with the development and implementation of promotions, both internal and external.
• Provides positive and aggressive leadership to ensure maximum revenue potential.
• Recommends booking goals for sales team members.
• Monitors all day-to-day activities of direct reports.
• Approves space release for catering to maximize revenue.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked.
• Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
• Assists Revenue Management with completing accurate six period projections.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
• Displays leadership in guest hospitality and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract, and overall satisfaction.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Executes and supports the company's Customer Service Standards and property's Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
• Gains understanding of the property's primary target customer and service expectations.
• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
• Attends customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Utilizes all available on-the-job training tools for employees.