Dir-Sales I

hace 2 semanas

Quintana Roo, México Marriott International, Inc A tiempo completo

**Job Summary**

As a Sales Director at Marriott International, Inc, you will lead and manage all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.

**Key Responsibilities**

  • Leads and manages all day-to-day activities related to the sales function.
  • Builds long-term, value-based customer relationships.
  • Achieves personal booking goals and makes recommendations on booking goals of direct reports.
  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
  • Develops and implements a sales plan addressing revenue, customers, and the market for the segment led by the DOS.
  • Assists with the development and implementation of promotions, both internal and external.
  • Provides positive and aggressive leadership to ensure maximum revenue potential.
  • Recommends booking goals for sales team members.
  • Monitors all day-to-day activities of direct reports.
  • Approves space release for catering to maximize revenue.
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked.
  • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
  • Assists Revenue Management with completing accurate six period projections.
  • Reviews sales and catering guest satisfaction results to identify areas of improvement.
  • Displays leadership in guest hospitality and creates a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product, service levels, execution against contract, and overall satisfaction.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
  • Executes and supports the company's Customer Service Standards and property's Brand Standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
  • Gains understanding of the property's primary target customer and service expectations.
  • Develops and manages relationships with key stakeholders, both internal and external.
  • Works collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
  • Works with Human Resources, Engineering, and Loss Prevention to ensure compliance with local, state, and federal regulations and/or union requirements.
  • Attends customer events, trade shows, and sales missions to maintain, build, or develop key relationships with GSO Managers and customers.
  • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
  • Utilizes all available on-the-job training tools for employees.

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