Service Reliability Engineer
hace 3 semanas
**Service Reliability Engineer**
**About the Role**
We are seeking a skilled Service Reliability Engineer to join our Global Command Center team. As a key member of our team, you will be responsible for ensuring the smooth operation of our cloud infrastructure and applications.
**Key Responsibilities:**
- Perform daily service checks and health evaluations to identify potential issues
- Provide diagnostics, troubleshooting, and resolution of events and incidents
- Escalate and notify support staff as needed, documenting all shift activity
- Work with customer and support teams to ensure client satisfaction
- Implement improvements to existing processes to meet performance targets
**Requirements:**
- 2-3 years of experience in supporting IT infrastructure and cloud services
- 1+ year of NOC experience in a similar environment
- Windows, UNIX, or Storage administration skills
- Excellent communication and collaboration skills
- Experience with Service Now, Jira, or Remedy
**What We Offer:**
- A hybrid work model with flexible working hours
- A comprehensive benefits package, including flexible vacation and mental health days
- A globally recognized and award-winning reputation for equality, diversity, and inclusion
- Access to LinkedIn Learning and internal talent marketplace
**About Us:**
Thomson Reuters is a global business that relies on diversity and thought to deliver on our goals. We seek talented employees in all our operations around the world, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, or age.
At Thomson Reuters, we help our customers pursue justice, truth, and transparency. We have a superpower that we're proud of - we help our customers uphold the rule of law, turn the wheels of commerce, and provide trusted information to people all over the world.
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