Enterprise Service Management Leader

hace 3 semanas


Tijuana, Baja California, México Teradata A tiempo completo

Job Description

The Teradata organization is seeking a skilled ITIL Business Process Owner to join our Global Customer Services team. As a key member of the organization, you will play a critical role in defining and managing processes that drive customer satisfaction and service delivery excellence.

Responsibilities

  • Oversight and management of end-to-end process definition and execution for assigned process areas
  • Ensuring the implementation of world-class procedures aligned with ITIL best practices
  • Collaboration with stakeholders across the organization to identify opportunities for continuous improvement and enhance customer experience
  • Monitoring business performance metrics to measure the effectiveness of delivery processes and driving improvements accordingly
  • Development and enhancement of standard processes and tools consistent with the evolving needs of Teradata
  • Conducting training and workshops on process areas and associated technologies

Requirements

  • Knowledge and experience with the ITIL Service Lifecycle phases, framework, and best practices
  • Practical knowledge of analytics and data warehousing
  • ITIL certification (preferably ITIL 4)
  • DevOps and Agile/Scrum certifications
  • Six Sigma, Lean, or PMP certification highly desirable
  • Demonstrable analytical skills using data to inform decision-making
  • Hands-on experience with ServiceNow as a business user
  • Minimum 5-8 years of experience in complex cross-functional project/program management roles
  • Bachelor's degree required; MBA or Master's degree preferred

Salary Estimate

$120,000 - $180,000 per annum, depending on location and experience.



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