Enterprise Service Management Leader
hace 3 semanas
Job Description
The Teradata organization is seeking a skilled ITIL Business Process Owner to join our Global Customer Services team. As a key member of the organization, you will play a critical role in defining and managing processes that drive customer satisfaction and service delivery excellence.
Responsibilities
- Oversight and management of end-to-end process definition and execution for assigned process areas
- Ensuring the implementation of world-class procedures aligned with ITIL best practices
- Collaboration with stakeholders across the organization to identify opportunities for continuous improvement and enhance customer experience
- Monitoring business performance metrics to measure the effectiveness of delivery processes and driving improvements accordingly
- Development and enhancement of standard processes and tools consistent with the evolving needs of Teradata
- Conducting training and workshops on process areas and associated technologies
Requirements
- Knowledge and experience with the ITIL Service Lifecycle phases, framework, and best practices
- Practical knowledge of analytics and data warehousing
- ITIL certification (preferably ITIL 4)
- DevOps and Agile/Scrum certifications
- Six Sigma, Lean, or PMP certification highly desirable
- Demonstrable analytical skills using data to inform decision-making
- Hands-on experience with ServiceNow as a business user
- Minimum 5-8 years of experience in complex cross-functional project/program management roles
- Bachelor's degree required; MBA or Master's degree preferred
Salary Estimate
$120,000 - $180,000 per annum, depending on location and experience.
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