Customer Support Strategist
hace 7 días
We are seeking a highly skilled Customer Support Strategist to join our team at John Deere. As a key member of our organization, you will be responsible for managing all aspects of customer support planning, ensuring seamless execution of enterprise product delivery processes.
Main Responsibilities- Develop and implement customer support strategies to enhance customer experience and drive business growth.
- Collaborate with cross-functional teams to ensure high-quality documentation and process execution.
- Provide tracking and compliance for customer support planning activities to ensure timely execution.
- Coordinate interaction and communication with customer support engineering, machine health, and regional customer support teams.
- Establish action plans for self and others to complete work efficiently and on time.
- Establishing effective work relationships and networks with people from diverse backgrounds and talents.
- Providing continuous feedback, instructions, and guidance to help the team accomplish target dates.
- Placing a high priority on the external customer's perspective when making decisions and taking action.
- Experience working with production systems and/or engineering to understand technical solutions.
- Skill in interpersonal communication, negotiation, and conflict resolution.
At John Deere, you will enjoy the freedom to explore new projects, the support to think outside the box, and the advanced tools and technology that foster innovation and achievement. We celebrate diversity, champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.
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